Skills & Competencies for Technical Solution Consulting Manager

Technical Solution Consulting Manager job profile

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JOB SUMMARY for Technical Solution Consulting Manager

Manages all solutions support activities, including the pre-sales scoping process and the post-sales design and implementation activities for complex technical products.

JOB RESPONSIBILITIES for Technical Solution Consulting Manager

Oversees sales demo preparation and delivery and facilitates technical requirements gathering sessions. Ensures the review of customer technical specifications is accurate and provides solid recommendations of specific products or services. Leads the planning and design of product configuration, custom solutions, enhancements, or upgrades and directs the delivery of problem resolution, repairs, or workarounds. May deliver technical product training or information sessions to customers and internal audiences.

Technical Solution Consulting Manager SALARY RANGE

BASE 50%
$154,959
TOTAL 50%
$169,214
Job Level
M02
Job Code
EN04100095
Education/Degree
Bachelor's Degree
Reports To
Director

Technical Solution Consulting Manager Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Technical Solution Consulting Manager skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
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1 hard skill or competency (industry competency) for Technical Solution Consulting Manager

1 Industry Competency – Cost Estimation
Proficiency Level -3
Skill definition-Forecasting costs and resources to complete a project within a defined scope.
Level 1 Behaviors
(General Familiarity)
Explains the basic processes and methods of estimating project cost.
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Level 2 Behaviors
(Light Experience)
Identifies the characteristics of credible cost estimates, including data availability and recognition of inflation.
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Level 3 Behaviors
(Moderate Experience)
Provides insights on the pros and cons of various cost estimation approaches.
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Level 4 Behaviors
(Extensive Experience)
Provides accurate estimations of benefit savings, project costs, and technical feasibility.
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Level 5 Behaviors
(Mastery)
Establishes overall impact cost models to provide real-time cost estimations.
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3 Technical Solution Consulting Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Technical Solution Consulting Manager
Proficiency Level - 4
5 Competency for - Technical Solution Consulting Manager
Proficiency Level - 5

7 general skills or competencies (Job family competencies) for Technical Solution Consulting Manager

1 Job Family Competencies – Service Delivery
Proficiency Level -3
Skill definition-Creating and implementing innovative strategic plans and solutions to address customer concerns and needs and meet service delivery expectations.
Level 1 Behaviors
(General Familiarity)
Documents the techniques and organizational principles used to provide great service delivery.
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Level 2 Behaviors
(Light Experience)
Follows established standards and policies in delivering various business services.
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Level 3 Behaviors
(Moderate Experience)
Implements the service delivery process from start to finish to ensure meeting of customer expectations.
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Level 4 Behaviors
(Extensive Experience)
Leverages our resources in driving efficient and cost-effective delivery of services.
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Level 5 Behaviors
(Mastery)
Establishes performance criteria to measure and optimize the effectiveness of service delivery.
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2 Job Family Competencies – Technical Support
Proficiency Level -3
Skill definition-Offering hands-on assistance and solutions to end-users in addressing and troubleshooting technical issues.
Level 1 Behaviors
(General Familiarity)
Explains key principles of customer service essential in delivering technical support.
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Level 2 Behaviors
(Light Experience)
Provides first-level support in addressing basic technical issues and requests.
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Level 3 Behaviors
(Moderate Experience)
Performs diagnostics to investigate and resolve technical issues provided by the customers.
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Level 4 Behaviors
(Extensive Experience)
Monitors the resolution of technical issues to improve the productivity of technical support services.
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Level 5 Behaviors
(Mastery)
Establishes policies and procedures to promote uniformity and consistency in technical support delivery.
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3 Technical Solution Consulting Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Technical Solution Consulting Manager
Proficiency Level - 4
5 Competency for - Technical Solution Consulting Manager
Proficiency Level - 5

11 soft skills or competencies (core competencies) for Technical Solution Consulting Manager

1 Core Competencies – Budgeting
Proficiency Level -2
Skill definition-Applying specific policies, tools and practices to plan and prepare projected revenues, expenses, cash flows, and capital expenditures.
Level 1 Behaviors
(General Familiarity)
Explains the importance of budget reporting and forecasting in our workplace.
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Level 2 Behaviors
(Light Experience)
Produces budget reports showing planned vs. actual variances highlighted and explained.
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Level 3 Behaviors
(Moderate Experience)
Reviews and helps approve major budget adjustments to negotiate and reconcile line variances.
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Level 4 Behaviors
(Extensive Experience)
Provides in-depth training to our entire organization about the zero based budgeting methodology.
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Level 5 Behaviors
(Mastery)
Forecasts asset needs to leverage available inventory and data compilation for annual budgeting.
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2 Core Competencies – Planning and Organizing
Proficiency Level -3
Skill definition-Managing and prioritizing resources and workloads by creating well-organized plans to attain organizational goals and objectives.
Level 1 Behaviors
(General Familiarity)
Explains the importance of planning and organization in building a good working environment.
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Level 2 Behaviors
(Light Experience)
Identifies key implications of ineffective planning and organization that affects decision-making.
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Level 3 Behaviors
(Moderate Experience)
Leverages key performance indicators to measure progress completion against performance metrics.
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Level 4 Behaviors
(Extensive Experience)
Manages the planning and sequencing of activities to create well-planned schedules and achieve goals on time.
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Level 5 Behaviors
(Mastery)
Establishes standards for planning and organization processes to align efforts with business goals.
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3 Technical Solution Consulting Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Technical Solution Consulting Manager
Proficiency Level - 4
5 Competency for - Technical Solution Consulting Manager
Proficiency Level - 5

Summary of Technical Solution Consulting Manager skills and competencies

There are 1 hard skills for Technical Solution Consulting Manager, Cost Estimation.
7 general skills for Technical Solution Consulting Manager, Service Delivery, Technical Support, Training Solution Development, etc.
11 soft skills for Technical Solution Consulting Manager, Budgeting, Planning and Organizing, Prioritization, etc.
While the list totals 19 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Technical Solution Consulting Manager, he or she needs to be proficient in Budgeting, be skilled in Planning and Organizing, and be proficient in Prioritization.

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