Provides professional nursing triage services and health advice to patients over the phone.
Performs a detailed evaluation of patient symptoms and provides appropriate medical advice on treating symptoms and/or recommendations for escalating treatment. Follows established procedures and protocols, and documents calls as required.
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Registered Nurse - Phone Triage skill and competencie below to view definitions.
Skill definition-Utilizing effectively a set of tools, methods, and practices in analyzing the performance and efforts to successfully improve the overall process.
Level 1 Behaviors
(General Familiarity)
Describes quality improvement principles and methodologies, including Lean Six Sigma.
Level 2 Behaviors
(Light Experience)
Deals with needed process improvement to assist in enhancing product quality and cost.
Level 3 Behaviors
(Moderate Experience)
Executes the implementation of improvements to the current processes to enhance operational quality.
Level 4 Behaviors
(Extensive Experience)
Interprets data to drive best practices for quality improvements within our business.
Level 5 Behaviors
(Mastery)
Champions strategic oversight to deliver strategic improvements into the quality planning process.
Skill definition-Connecting patients with suitable healthcare providers, resources, and services to ensure they receive optimal, cost-effective care.
Level 1 Behaviors
(General Familiarity)
Cites the stages of case management and describes the processes involved.
Level 2 Behaviors
(Light Experience)
Follows guidelines in processing clients' insurance to help them receive the most cost-effective care.
Level 3 Behaviors
(Moderate Experience)
Liaises with clients' healthcare providers and personal support network to assess how they are progressing.
Level 4 Behaviors
(Extensive Experience)
Facilitates performance audits to evaluate and optimize the effectiveness of the facility's case management program.
Level 5 Behaviors
(Mastery)
Develops policies and procedures to guide relevant healthcare providers in the provision of case management services.
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Explains why attention to detail plays an important role in own function or unit.
Level 2 Behaviors
(Light Experience)
Performs assigned responsibilities according to standard procedures and standards.
Level 3 Behaviors
(Moderate Experience)
Processes large quantities of detailed information with high levels of accuracy.
Level 4 Behaviors
(Extensive Experience)
Demonstrates expertise in quality assurance tools, techniques, and standards.
Level 5 Behaviors
(Mastery)
Designs techniques for measuring the cost and impact of errors.
Skill definition-Managing and setting priorities, goals, and timetables to boost productivity and efficiency in completing tasks.
Level 1 Behaviors
(General Familiarity)
Describes how to utilize a time management matrix for efficient completion of most important tasks.
Level 2 Behaviors
(Light Experience)
Classifies assigned tasks into specific, smaller, and more achievable goals.
Level 3 Behaviors
(Moderate Experience)
Demonstrates a willingness to abandon tasks or projects that prove to be of little value to the business.
Level 4 Behaviors
(Extensive Experience)
Develops best techniques and methods to improve time management throughout our business.
Level 5 Behaviors
(Mastery)
Designs tools to efficiently organize and keep track of tasks in progress to boost productivity.
There are 0 hard skills for Registered Nurse - Phone Triage.
12 general skills for Registered Nurse - Phone Triage, Quality Improvement, Case Management, Patient Rights, etc.
6 soft skills for Registered Nurse - Phone Triage, Attention to Detail, Time Management, Flexibility, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Registered Nurse - Phone Triage, he or she needs to be skilled in Attention to Detail, be skilled in Time Management, and be skilled in Flexibility.
