Coordinates and implements an organization's Employee Assistance Program (EAP).
Serves as a knowledgeable resource for employees seeking information and guidance on mental health and wellness topics. Conducts confidential assessments to determine the needs of employees seeking assistance. Provides short-term counseling and support services to employees and provides referrals to external resources when necessary. Maintains accurate and confidential records of EAP services provided, ensuring compliance with privacy laws and regulations.
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each EAP Coordinator III skill and competencie below to view definitions.
Skill definition-Designing, managing, assessing and implementing compensation plan to attract and retain talent.
Level 1 Behaviors
(General Familiarity)
Explains the importance and advantages of benefits program.
Level 2 Behaviors
(Light Experience)
Documents and maintain administrative procedure manuals for managing the benefit program.
Level 3 Behaviors
(Moderate Experience)
Formulates a benefits plan program based on the results of employee needs assessment and gap analysis.
Level 4 Behaviors
(Extensive Experience)
Leads the design and implementation of the company’s benefit programs and activities.
Level 5 Behaviors
(Mastery)
Develops communication strategies to ensure benefit programs are fully understood by stakeholders.
Skill definition-Assisting employees with work-related problems that may impact their job performance, health, mental and emotional well-being.
Level 1 Behaviors
(General Familiarity)
Lists different models in employee assistance programs and explains the benefits to our employees.
Level 2 Behaviors
(Light Experience)
Supports the administration of employee assistance programs to help employees in work-life balance.
Level 3 Behaviors
(Moderate Experience)
Reviews employee assistance programs to help staff in managing performance challenges.
Level 4 Behaviors
(Extensive Experience)
Proposes modifications to employee assistance programs to meet employee intervention goals.
Level 5 Behaviors
(Mastery)
Monitors the efficiency of employee assistance programs to ensure effective delivery of our program.
Skill definition-Behaving ethically while adhering to the standards, values, and rules consistent with one's environment and culture.
Level 1 Behaviors
(General Familiarity)
Follows our organizational standards of ethical conduct and compliance.
Level 2 Behaviors
(Light Experience)
Follows through on commitments and assigned tasks under any circumstances.
Level 3 Behaviors
(Moderate Experience)
Makes decisions in our business's interest without any consideration of personal gain.
Level 4 Behaviors
(Extensive Experience)
Implements and enforces organizational policies, values, and ethical practices.
Level 5 Behaviors
(Mastery)
Leads by modeling exacting standards of honesty and integrity.
Skill definition-The process of and obligation to apply and enforce rules and practices that ensure that specific types of information are accessible only to those authorized to use it.
Level 1 Behaviors
(General Familiarity)
Locates documents and resources on confidentiality management.
Level 2 Behaviors
(Light Experience)
Identifies sensitive and confidential information from one's own work.
Level 3 Behaviors
(Moderate Experience)
Provides solid judgment regarding the safeguarding of information in complicated cases.
Level 4 Behaviors
(Extensive Experience)
Designs and conducts training on confidentiality awareness and rules.
Level 5 Behaviors
(Mastery)
Keeps current on industry regulations and legal issues concerning confidentiality.
There are 0 hard skills for EAP Coordinator III.
6 general skills for EAP Coordinator III, Benefit Programs, Employee Assistance Programs, Employee Counselling, etc.
6 soft skills for EAP Coordinator III, Honesty And Integrity, Confidentiality, Problem Solving, etc.
While the list totals 12 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as an EAP Coordinator III, he or she needs to be an expert in Honesty And Integrity, be an expert in Confidentiality, and be an expert in Problem Solving.
