Skills & Competencies for EAP Senior Coordinator

EAP Senior Coordinator job profile

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JOB SUMMARY for EAP Senior Coordinator

Assists in the maintenance of a company's Employee Assistance Program (EAP).

JOB RESPONSIBILITIES for EAP Senior Coordinator

Acts as primary contact for off-site treatment centers. Recommends changes to programs to meet employee care goals. May provide counseling to employees in the program.

EAP Senior Coordinator SALARY RANGE

BASE 50%
$87,996
TOTAL 50%
$88,219
Job Level
P04
Job Code
HR09200352
Education/Degree
Bachelor's Degree
Reports To
Manager

EAP Senior Coordinator Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each EAP Senior Coordinator skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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6 general skills or competencies (Job family competencies) for EAP Senior Coordinator

1 Job Family Competencies – Benefit Programs
Proficiency Level -4
Skill definition-Designing, managing, assessing and implementing compensation plan to attract and retain talent.
Level 1 Behaviors
(General Familiarity)
Lists the factors that should be considered in the development of the benefits objectives.
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Level 2 Behaviors
(Light Experience)
Responds to employee inquiries regarding benefits program.
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Level 3 Behaviors
(Moderate Experience)
Reviews cost and usage rates of existing benefit programs to assess actual and perceived value.
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Level 4 Behaviors
(Extensive Experience)
Oversees the development of the benefits objectives to ensure comply with overall strategic goals.
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Level 5 Behaviors
(Mastery)
Keeps current on latest state laws and regulations impacting employee benefit programs to ensure compliance.
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2 Job Family Competencies – Employee Assistance Programs
Proficiency Level -4
Skill definition-Assisting employees with work-related problems that may impact their job performance, health, mental and emotional well-being.
Level 1 Behaviors
(General Familiarity)
Names the basic tools for conducting employee assistance programs in our workplace.
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Level 2 Behaviors
(Light Experience)
Tracks and identifies employees in need of an employee assistance program referral.
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Level 3 Behaviors
(Moderate Experience)
Works with assistance program teams to promote the program's benefits to non-responsive clients.
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Level 4 Behaviors
(Extensive Experience)
Provides orientations and workshops in promoting the employee assistance program.
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Level 5 Behaviors
(Mastery)
Promotes cooperation with the employee assistance programs to share and maximize efficiencies.
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3 EAP Senior Coordinator - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - EAP Senior Coordinator
Proficiency Level - 4
5 Competency for - EAP Senior Coordinator
Proficiency Level - 5

6 soft skills or competencies (core competencies) for EAP Senior Coordinator

1 Core Competencies – Honesty And Integrity
Proficiency Level -5
Skill definition-Behaving ethically while adhering to the standards, values, and rules consistent with one's environment and culture.
Level 1 Behaviors
(General Familiarity)
Recounts real examples of honesty and integrity demonstrated in our business.
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Level 2 Behaviors
(Light Experience)
Informs internal and external stakeholders honestly about potential risks and issues.
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Level 3 Behaviors
(Moderate Experience)
Takes prompt and effective action to deal with unprofessional or unethical behavior.
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Level 4 Behaviors
(Extensive Experience)
Recommends changes to business practices and policies to promote integrity and transparency further.
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Level 5 Behaviors
(Mastery)
Mediates ethical disputes and allegations of misconduct promptly.
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2 Core Competencies – Confidentiality
Proficiency Level -5
Skill definition-The process of and obligation to apply and enforce rules and practices that ensure that specific types of information are accessible only to those authorized to use it.
Level 1 Behaviors
(General Familiarity)
Names different types of confidential information in the workplace.
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Level 2 Behaviors
(Light Experience)
Utilizes available tools and systems to manage confidential information.
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Level 3 Behaviors
(Moderate Experience)
Works with management and experts to address the breach of confidential information.
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Level 4 Behaviors
(Extensive Experience)
Investigates any severe breach of confidentiality; drives system and process improvement.
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Level 5 Behaviors
(Mastery)
Monitors the effectiveness of current confidentiality management systems.
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3 EAP Senior Coordinator - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - EAP Senior Coordinator
Proficiency Level - 4
5 Competency for - EAP Senior Coordinator
Proficiency Level - 5

Summary of EAP Senior Coordinator skills and competencies

There are 0 hard skills for EAP Senior Coordinator.
6 general skills for EAP Senior Coordinator, Benefit Programs, Employee Assistance Programs, Employee Counselling, etc.
6 soft skills for EAP Senior Coordinator, Honesty And Integrity, Confidentiality, Problem Solving, etc.
While the list totals 12 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a EAP Senior Coordinator, he or she needs to be an expert in Honesty And Integrity, be an expert in Confidentiality, and be an expert in Problem Solving.

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