Responsibilities include installing, configuring, operating, disassembling, and troubleshooting audio visual equipment.
Performs production editing, routine maintenance, and inventory tracking. Coordinates with clients on placement, integration, and ensures functionality of projectors, lighting, microphones, sound mixing, recording and video-conferencing equipment for live events and meetings. Responds to and resolves routine questions and technical issues.
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Audio Visual Technician I skill and competencie below to view definitions.
Skill definition-Evaluating the performance of electrical components to optimize electrical systems.
Level 1 Behaviors
(General Familiarity)
Explains electrical safety, testing, and repair requirements procedures.
Level 2 Behaviors
(Light Experience)
Assists in testing electrical components, equipment, and systems.
Level 3 Behaviors
(Moderate Experience)
Consults on the use of tools and technologies to perform electrical testing.
Level 4 Behaviors
(Extensive Experience)
Facilitates the overall implementation of mandatory electrical safety testing.
Level 5 Behaviors
(Mastery)
Develops overall contingency plans and testing procedures for electrical safety systems.
Skill definition-Keeping business equipment in reliable working order and condition to lessen downtime and assure equipment safety.
Level 1 Behaviors
(General Familiarity)
Describes the concepts and best practices for equipment maintenance.
Level 2 Behaviors
(Light Experience)
Assists in installing equipment and identifying and repairing equipment failures.
Level 3 Behaviors
(Moderate Experience)
Coordinates equipment maintenance, repair, and safety programs for our organization.
Level 4 Behaviors
(Extensive Experience)
Facilitates maintenance activities to minimize equipment downtime.
Level 5 Behaviors
(Mastery)
Establishes a regularly scheduled maintenance program for all equipment.
Skill definition-Offering hands-on assistance and solutions to end-users in addressing and troubleshooting technical issues.
Level 1 Behaviors
(General Familiarity)
Describes the difference between the three levels of technical support.
Level 2 Behaviors
(Light Experience)
Gathers customer data, such as problem descriptions and network details for prompt technical support.
Level 3 Behaviors
(Moderate Experience)
Delivers tier II support services to resolve and diagnose complex technical problems.
Level 4 Behaviors
(Extensive Experience)
Facilitates training to employees on the development and delivery of standard technical assistance.
Level 5 Behaviors
(Mastery)
Creates a monitoring system to evaluate technical support metrics and maximize customer support.
Skill definition-Utilizing the latest approaches and advanced tools to anticipate, diagnose, and resolve technical issues and concerns.
Level 1 Behaviors
(General Familiarity)
Describes key principles in troubleshooting customer issues and technical needs.
Level 2 Behaviors
(Light Experience)
Collects and reports recurring technical problems to identify root causes.
Level 3 Behaviors
(Moderate Experience)
Executes guidelines and standards in troubleshooting to ensure good customer service.
Level 4 Behaviors
(Extensive Experience)
Oversees the facilitation of technical troubleshooting functions, including installation and repairs.
Level 5 Behaviors
(Mastery)
Builds a monitoring system to manage the troubleshooting process and ensure adherence to standard processes.
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Explains why attention to detail plays an important role in own function or unit.
Level 2 Behaviors
(Light Experience)
Processes limited amounts of detailed information with reasonable accuracy.
Level 3 Behaviors
(Moderate Experience)
Processes large quantities of detailed information with high levels of accuracy.
Level 4 Behaviors
(Extensive Experience)
Demonstrates expertise in quality assurance tools, techniques, and standards.
Level 5 Behaviors
(Mastery)
Designs techniques for measuring the cost and impact of errors.
Skill definition-Concentrating on a single task and bringing ideas and responsibilities to completion.
Level 1 Behaviors
(General Familiarity)
Describes the patterns of behavior in maintaining focus.
Level 2 Behaviors
(Light Experience)
Focuses on one task at a time to increase the quality of work and maintain attention span.
Level 3 Behaviors
(Moderate Experience)
Handles complex issues that may cause interruptions to minimize workplace distractions.
Level 4 Behaviors
(Extensive Experience)
Facilitates close collaboration between colleagues to share insights on how to maintain focus.
Level 5 Behaviors
(Mastery)
Champions the adoption of advanced methods to improve concentration.
There are 4 hard skills for Audio Visual Technician I, Electrical Testing, Equipment Maintenance, Equipment Diagnostics, etc.
4 general skills for Audio Visual Technician I, Technical Support, Technical Troubleshooting, IT Operations, etc.
6 soft skills for Audio Visual Technician I, Attention to Detail, Maintaining Focus, Time Management, etc.
While the list totals 14 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as an Audio Visual Technician I, he or she needs to be proficient in Attention to Detail, be proficient in Maintaining Focus, and be proficient in Time Management.
