Responsibilities include installing, configuring, operating, disassembling, and troubleshooting audio visual equipment.
Performs production editing, routine maintenance, and inventory tracking. Coordinates with clients on placement, integration, and ensures functionality of projectors, lighting, microphones, sound mixing, recording and video-conferencing equipment for live events and meetings. Responds to and resolves routine questions and technical issues.
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Audio Visual Technician II skill and competencie below to view definitions.
Skill definition-Evaluating the performance of electrical components to optimize electrical systems.
Level 1 Behaviors
(General Familiarity)
Lists the benefits of electrical testing in evaluating the parametric, functional, and timing performance.
Level 2 Behaviors
(Light Experience)
Utilizes essential and appropriate tools to conduct electrical testing.
Level 3 Behaviors
(Moderate Experience)
Verifies electrical testing systems through regular inspections and preventive maintenance activities.
Level 4 Behaviors
(Extensive Experience)
Recommends the latest and modern test methods for testing electrical instruments.
Level 5 Behaviors
(Mastery)
Promotes the use of new techniques and developments in electrical equipment testing.
Skill definition-Keeping business equipment in reliable working order and condition to lessen downtime and assure equipment safety.
Level 1 Behaviors
(General Familiarity)
Lists the latest tools and technologies used for equipment maintenance.
Level 2 Behaviors
(Light Experience)
Uses different power and hand tools to help accomplish maintenance tasks and work orders.
Level 3 Behaviors
(Moderate Experience)
Maintains equipment maintenance tracking software to reduce unexpected downtime.
Level 4 Behaviors
(Extensive Experience)
Provides training to team members on proper maintenance of engineering equipment.
Level 5 Behaviors
(Mastery)
Sets guidelines and procedures in performing diagnostic troubleshooting on all engineering equipment.
Skill definition-Offering hands-on assistance and solutions to end-users in addressing and troubleshooting technical issues.
Level 1 Behaviors
(General Familiarity)
Lists the step-by-step process of the back-end system as it relates to technical support.
Level 2 Behaviors
(Light Experience)
Receives and answers customer calls to identify root cause of technical issues and concerns.
Level 3 Behaviors
(Moderate Experience)
Researches technical developments to adapt new tools and drive seamless technical support delivery.
Level 4 Behaviors
(Extensive Experience)
Recommends improvements to current technologies and methods to improve the quality of technical support.
Level 5 Behaviors
(Mastery)
Forecasts future trends in technical support services to create new approaches in handling customer concerns.
Skill definition-Utilizing the latest approaches and advanced tools to anticipate, diagnose, and resolve technical issues and concerns.
Level 1 Behaviors
(General Familiarity)
Describes key principles in troubleshooting customer issues and technical needs.
Level 2 Behaviors
(Light Experience)
Collects and reports recurring technical problems to identify root causes.
Level 3 Behaviors
(Moderate Experience)
Executes guidelines and standards in troubleshooting to ensure good customer service.
Level 4 Behaviors
(Extensive Experience)
Oversees the facilitation of technical troubleshooting functions, including installation and repairs.
Level 5 Behaviors
(Mastery)
Builds a monitoring system to manage the troubleshooting process and ensure adherence to standard processes.
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Explains why attention to detail plays an important role in own function or unit.
Level 2 Behaviors
(Light Experience)
Performs assigned responsibilities according to standard procedures and standards.
Level 3 Behaviors
(Moderate Experience)
Implements a variety of cross-checking approaches and mechanisms.
Level 4 Behaviors
(Extensive Experience)
Demonstrates expertise in quality assurance tools, techniques, and standards.
Level 5 Behaviors
(Mastery)
Designs techniques for measuring the cost and impact of errors.
Skill definition-Concentrating on a single task and bringing ideas and responsibilities to completion.
Level 1 Behaviors
(General Familiarity)
Describes the patterns of behavior in maintaining focus.
Level 2 Behaviors
(Light Experience)
Creates a to-do list and accommodates priorities.
Level 3 Behaviors
(Moderate Experience)
Encourages others to take a rest to renew their ability to focus.
Level 4 Behaviors
(Extensive Experience)
Encourages team engagement in physical activities to improve memory capacity.
Level 5 Behaviors
(Mastery)
Champions the adoption of advanced methods to improve concentration.
There are 4 hard skills for Audio Visual Technician II, Electrical Testing, Equipment Maintenance, Equipment Diagnostics, etc.
4 general skills for Audio Visual Technician II, Technical Support, Technical Troubleshooting, IT Operations, etc.
6 soft skills for Audio Visual Technician II, Attention to Detail, Maintaining Focus, Time Management, etc.
While the list totals 14 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as an Audio Visual Technician II, he or she needs to be skilled in Attention to Detail, be proficient in Maintaining Focus, and be proficient in Time Management.
