Improves desktop hardware and software processes and supports critical business strategies by managing the development, installation, vendor selection, maintenance and repair of desktop equipment.
Leads multiple projects and oversees technical staff to ensure that client specifications are met.
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Client Technologies Manager skill and competencie below to view definitions.
Skill definition-Identifying and fixing operational or technical problems within a hardware device or equipment to ensure efficient performance.
Level 1 Behaviors
(General Familiarity)
Describes basic hardware troubleshooting and logical methods of resolution.
Level 2 Behaviors
(Light Experience)
Assists in troubleshooting hardware issues with workstations and maintaining other computer-related peripherals.
Level 3 Behaviors
(Moderate Experience)
Performs routine hardware maintenance and troubleshooting.
Level 4 Behaviors
(Extensive Experience)
Directs hardware and software installation, configuration, and troubleshooting on complex integrated network systems.
Level 5 Behaviors
(Mastery)
Develops manual on troubleshooting complex performance-related software and hardware issues for various instruments.
Skill definition-Providing responsive and relevant support to customers to address issues and problems on our products or services and ensure customer satisfaction.
Level 1 Behaviors
(General Familiarity)
Describes the process flow in delivering customer care support.
Level 2 Behaviors
(Light Experience)
Documents customer interactions to track the promptness and effectiveness of provided resolutions.
Level 3 Behaviors
(Moderate Experience)
Handles complex issues and inquiries of customers to avoid escalations and increase service.
Level 4 Behaviors
(Extensive Experience)
Evaluates alternative service delivery mechanisms to satisfy customer requests and needs.
Level 5 Behaviors
(Mastery)
Designs operational workflows to ensure quality technical support and positive customer feedback.
Skill definition-Creating and implementing innovative strategic plans and solutions to address customer concerns and needs and meet service delivery expectations.
Level 1 Behaviors
(General Familiarity)
Lists most commonly used tools in service delivery.
Level 2 Behaviors
(Light Experience)
Reports issues and negative experiences encountered by customers to improve service delivery.
Level 3 Behaviors
(Moderate Experience)
Prepares surveys to identify customer rating on delivered services compared to their expectations.
Level 4 Behaviors
(Extensive Experience)
Oversees the overall service delivery process to improve quality and maintain customer satisfaction.
Level 5 Behaviors
(Mastery)
Improves existing processes to streamline the delivery of top-notch services and meet customer demands.
Skill definition-Applying specific policies, tools and practices to plan and prepare projected revenues, expenses, cash flows, and capital expenditures.
Level 1 Behaviors
(General Familiarity)
Lists the elements and the steps on how to conduct budgeting.
Level 2 Behaviors
(Light Experience)
Tracks and reports financial inefficiencies to ensure smooth functioning of our budgeting processes.
Level 3 Behaviors
(Moderate Experience)
Works with senior management in creating appropriate budget amounts.
Level 4 Behaviors
(Extensive Experience)
Recommends alternative budgeting strategies for resolving budgeting issues in our workplace.
Level 5 Behaviors
(Mastery)
Introduces technologies, policies, and programs for more effective budget management.
Skill definition-The capability of consistently delivering outstanding customer experiences to meet and even exceed customers' expectations.
Level 1 Behaviors
(General Familiarity)
Names popular customer service Key Performance Indicators (KPIs) and metrics.
Level 2 Behaviors
(Light Experience)
Utilizes the tools and systems properly to manage customer service tasks.
Level 3 Behaviors
(Moderate Experience)
Improves service design to better meet clients expectations.
Level 4 Behaviors
(Extensive Experience)
Monitors service KPIs and metrics to make sure service levels meets expectations.
Level 5 Behaviors
(Mastery)
Leads co-creation initiatives with employees, customers, and other stakeholders to guarantee sustainable service excellence.
There are 1 hard skills for Client Technologies Manager, Hardware Troubleshooting.
8 general skills for Client Technologies Manager, Customer Support, Service Delivery, Technical Support, etc.
10 soft skills for Client Technologies Manager, Budgeting, Service Excellence, Planning and Organizing, etc.
While the list totals 19 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Client Technologies Manager, he or she needs to be skilled in Budgeting, be skilled in Service Excellence, and be skilled in Planning and Organizing.
