Skills & Competencies for Client Technologies Technician

Client Technologies Technician job profile

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JOB SUMMARY for Client Technologies Technician

Maintains, repairs, and troubleshoots desktop hardware and software packages.

JOB RESPONSIBILITIES for Client Technologies Technician

Also responsible for customer service and end-user training.

Client Technologies Technician SALARY RANGE

BASE 50%
$69,883
TOTAL 50%
$71,160
Job Level
P01
Job Code
IT10000315
Education/Degree
Bachelor's Degree
Reports To
Supervisor

Client Technologies Technician Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Client Technologies Technician skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
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1 hard skill or competency (industry competency) for Client Technologies Technician

1 Industry Competency – Hardware Troubleshooting
Proficiency Level -2
Skill definition-Identifying and fixing operational or technical problems within a hardware device or equipment to ensure efficient performance.
Level 1 Behaviors
(General Familiarity)
Describes basic hardware troubleshooting and logical methods of resolution.
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Level 2 Behaviors
(Light Experience)
Assists in troubleshooting hardware issues with workstations and maintaining other computer-related peripherals.
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Level 3 Behaviors
(Moderate Experience)
Performs routine hardware maintenance and troubleshooting.
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Level 4 Behaviors
(Extensive Experience)
Directs hardware and software installation, configuration, and troubleshooting on complex integrated network systems.
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Level 5 Behaviors
(Mastery)
Develops manual on troubleshooting complex performance-related software and hardware issues for various instruments.
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3 Client Technologies Technician - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Client Technologies Technician
Proficiency Level - 4
5 Competency for - Client Technologies Technician
Proficiency Level - 5

6 general skills or competencies (Job family competencies) for Client Technologies Technician

1 Job Family Competencies – Customer Support
Proficiency Level -1
Skill definition-Providing responsive and relevant support to customers to address issues and problems on our products or services and ensure customer satisfaction.
Level 1 Behaviors
(General Familiarity)
Describes the process flow in delivering customer care support.
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Level 2 Behaviors
(Light Experience)
Documents customer interactions to track the promptness and effectiveness of provided resolutions.
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Level 3 Behaviors
(Moderate Experience)
Handles complex issues and inquiries of customers to avoid escalations and increase service.
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Level 4 Behaviors
(Extensive Experience)
Evaluates alternative service delivery mechanisms to satisfy customer requests and needs.
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Level 5 Behaviors
(Mastery)
Designs operational workflows to ensure quality technical support and positive customer feedback.
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2 Job Family Competencies – End-User Training
Proficiency Level -2
Skill definition-Creating and utilizing interactive guidance and learning methods to help users gain a full understanding of products and services.
Level 1 Behaviors
(General Familiarity)
Describes the possible outcomes of providing effective training to end-users.
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Level 2 Behaviors
(Light Experience)
Compiles online help files to aid the training needs of the end-users.
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Level 3 Behaviors
(Moderate Experience)
Aligns training approach with end-user needs to meet service expectations.
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Level 4 Behaviors
(Extensive Experience)
Delivers complex technical training to end-users to improve product adoption and utilization.
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Level 5 Behaviors
(Mastery)
Develops training strategies to achieve end-user goals and service requirements.
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3 Client Technologies Technician - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Client Technologies Technician
Proficiency Level - 4
5 Competency for - Client Technologies Technician
Proficiency Level - 5

6 soft skills or competencies (core competencies) for Client Technologies Technician

1 Core Competencies – Standard Operating Procedures (SOP)
Proficiency Level -1
Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Describes the purposes and benefits of Standard Operating Procedures (SOP).
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Level 2 Behaviors
(Light Experience)
Documents the SOP drafts and outlines for final approval.
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Level 3 Behaviors
(Moderate Experience)
Implements the use of SOP throughout our business to drive efficiency.
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Level 4 Behaviors
(Extensive Experience)
Enhances the SOP management system to improve efficiency and user experience.
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Level 5 Behaviors
(Mastery)
Designs a Standard Operating Procedure (SOP) strategy to align with our business objectives.
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2 Core Competencies – Attention to Detail
Proficiency Level -2
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Explains why attention to detail plays an important role in own function or unit.
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Level 2 Behaviors
(Light Experience)
Processes limited amounts of detailed information with reasonable accuracy.
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Level 3 Behaviors
(Moderate Experience)
Processes large quantities of detailed information with high levels of accuracy.
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Level 4 Behaviors
(Extensive Experience)
Demonstrates expertise in quality assurance tools, techniques, and standards.
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Level 5 Behaviors
(Mastery)
Designs techniques for measuring the cost and impact of errors.
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3 Client Technologies Technician - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Client Technologies Technician
Proficiency Level - 4
5 Competency for - Client Technologies Technician
Proficiency Level - 5

Summary of Client Technologies Technician skills and competencies

There are 1 hard skills for Client Technologies Technician, Hardware Troubleshooting.
6 general skills for Client Technologies Technician, Customer Support, End-User Training, Technical Support, etc.
6 soft skills for Client Technologies Technician, Standard Operating Procedures (SOP), Attention to Detail, Maintaining Focus, etc.
While the list totals 13 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Client Technologies Technician, he or she needs to be proficient in Standard Operating Procedures (SOP), be proficient in Attention to Detail, and be proficient in Maintaining Focus.

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