Responsible for the efficient and effective management of an organization’s computer operations.
Implements department policies and procedures to effectively operate and maintain computer systems and peripherals. Manages the operation of information system equipment including scheduling workflow, maintenance, and capacity plans. Continuously monitors the efficacy of computer operations, backup processes, system monitors, and server availability to ensure operation goals are met. Researches and evaluates potential equipment upgrades to improve the capabilities of computer operations. Ensures computer operations activities meet pre-established production targets and maintain operating budgets.
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Computer Operations Manager skill and competencie below to view definitions.
Skill definition-Maintaining, configuring, and setting up computer hardware to increase business efficiency and staff productivity.
Level 1 Behaviors
(General Familiarity)
Describes the components and specifications of computer hardware.
Level 2 Behaviors
(Light Experience)
Assists in assembling and integrating computer hardware circuits and components.
Level 3 Behaviors
(Moderate Experience)
Implements solutions to resolve computer hardware problems.
Level 4 Behaviors
(Extensive Experience)
Formulates preventative maintenance plan to minimize computer system disruptions.
Level 5 Behaviors
(Mastery)
Creates and delivers training programs regarding the application and use of computer hardware.
Skill definition-Diagnosing the cause of a fault in a computer system and resolving the identified issues to maintain its reliability and functionality.
Level 1 Behaviors
(General Familiarity)
Documents troubleshooting methods used in identifying bugs and errors in a computer system.
Level 2 Behaviors
(Light Experience)
Conducts on-site and remote troubleshooting of computer problems.
Level 3 Behaviors
(Moderate Experience)
Leads the daily activities of maintenance and troubleshooting computer systems.
Level 4 Behaviors
(Extensive Experience)
Consults on the application of advanced techniques to solve system performance issues.
Level 5 Behaviors
(Mastery)
Develops troubleshooting techniques to increase operational readiness of our computer systems.
Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Describes the purposes and benefits of Standard Operating Procedures (SOP).
Level 2 Behaviors
(Light Experience)
Compiles and maintains SOPs under our current policies and directions.
Level 3 Behaviors
(Moderate Experience)
Ensures internal SOPs are in compliance with industry standards and regulations.
Level 4 Behaviors
(Extensive Experience)
Develops and delivers training programs to ensure our SOPs are fully communicated and adhered to.
Level 5 Behaviors
(Mastery)
Champions the adoption of SOP to foster efficiency and consistency.
Skill definition-Applying specific policies, tools and practices to plan and prepare projected revenues, expenses, cash flows, and capital expenditures.
Level 1 Behaviors
(General Familiarity)
Describes the concepts and principles of budgeting operations.
Level 2 Behaviors
(Light Experience)
Assists in developing and improving budgeting models, plans, and strategies.
Level 3 Behaviors
(Moderate Experience)
Compares planned budgets vs. actual expenditures, identifies, reports, and explains variances.
Level 4 Behaviors
(Extensive Experience)
Determines system capabilities and needs to improve the process for financial budgeting.
Level 5 Behaviors
(Mastery)
Develops financial models to support the strategic improvement of our budgeting processes.
There are 0 hard skills for Computer Operations Manager.
11 general skills for Computer Operations Manager, Computer Hardware, Computer Troubleshooting, Information Security, etc.
13 soft skills for Computer Operations Manager, Standard Operating Procedures (SOP), Budgeting, Planning and Organizing, etc.
While the list totals 24 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Computer Operations Manager, he or she needs to be skilled in Standard Operating Procedures (SOP), be proficient in Budgeting, and be skilled in Planning and Organizing.
