Manages the daily activities of an enterprise IT operations unit and its equipment.
Responsible for planning and achieving budgets, goals, and business objectives. Implements and maintains enterprise-wide IT system tools and ensures scalability. Follows established operating policies to mitigate risk. Typically responsible for one or more of the following responsibilities: information systems operations activities, computer operations, data entry, data control, operations support, or operating systems programming.
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Enterprise Operations Manager skill and competencie below to view definitions.
Skill definition-Planning, controlling, organizing, and directing different operations within a business to achieve the highest level of efficiency.
Level 1 Behaviors
(General Familiarity)
Describes the importance of operations management in optimal production and business functions.
Level 2 Behaviors
(Light Experience)
Collects data used by the management for daily and weekly key performance indicators evaluation.
Level 3 Behaviors
(Moderate Experience)
Handles the daily activities across various functions of the operations management and business.
Level 4 Behaviors
(Extensive Experience)
Guides operations management decision-support activities to focus on strategies.
Level 5 Behaviors
(Mastery)
Champions in keeping the business with strong operational discipline in operations management.
Skill definition-Developing and executing innovative plans to ensure interoperability of business systems in the event of an emergency.
Level 1 Behaviors
(General Familiarity)
Cites examples of best practices for business continuity management.
Level 2 Behaviors
(Light Experience)
Assists in developing plans to shorten the period of operation disruption in our organization.
Level 3 Behaviors
(Moderate Experience)
Analyzes emergency responses to ensure our organization is ready for any emergency.
Level 4 Behaviors
(Extensive Experience)
Delivers prompt resolution to system issues to minimize disruptions in business operations.
Level 5 Behaviors
(Mastery)
Designs tools and processes to simplify the business continuity program.
Skill definition-Insight into our organization's business, goals, and values. Ability to design and implement initiatives that facilitate successful outcomes.
Level 1 Behaviors
(General Familiarity)
Describes how our business makes money and our key business objectives.
Level 2 Behaviors
(Light Experience)
Assists in designing business models and operating plans.
Level 3 Behaviors
(Moderate Experience)
Applies technical expertise, business sense, and product knowledge to manage the product lifecycle effectively.
Level 4 Behaviors
(Extensive Experience)
Coordinates technical and business teams to solve complex and diverse customer problems.
Level 5 Behaviors
(Mastery)
Builds strong business partnerships internally and externally to drive "win-win" business successes.
Skill definition-Knowledge of and ability to apply a set of quantifiable measurements to determine how effectively an individual, team or organization is achieving a business objective.
Level 1 Behaviors
(General Familiarity)
Cites examples of KPIs applied at individual, team, and organizational levels.
Level 2 Behaviors
(Light Experience)
Compiles and updates KPI data to show impact on productivity.
Level 3 Behaviors
(Moderate Experience)
Communicates KPI-related initiatives such as what, why, and how to ensure transparency.
Level 4 Behaviors
(Extensive Experience)
Consults on using KPI for business review and forecasting.
Level 5 Behaviors
(Mastery)
Champions the adoption of KPI-based management to promote high-performance culture.
There are 0 hard skills for Enterprise Operations Manager.
12 general skills for Enterprise Operations Manager, Operations Management, Business Continuity, Cloud Management, etc.
13 soft skills for Enterprise Operations Manager, Business Acumen, Key Performance Indicators (KPI), Business Process Improvement, etc.
While the list totals 25 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as an Enterprise Operations Manager, he or she needs to be proficient in Business Acumen, be skilled in Key Performance Indicators (KPI), and be proficient in Business Process Improvement.
