Oversees staff in an organization's enterprise computer operations department.
Monitors accessibility of applications or services. Assists with the implementation and maintenance of enterprise-wide system tools and ensures scalability. Establishes IT operating policies to mitigate risk.
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Enterprise Operations Supervisor skill and competencie below to view definitions.
Skill definition-Planning, controlling, organizing, and directing different operations within a business to achieve the highest level of efficiency.
Level 1 Behaviors
(General Familiarity)
Explains basic management and budgeting principles and techniques.
Level 2 Behaviors
(Light Experience)
Enters daily activities into the database and operations management information systems.
Level 3 Behaviors
(Moderate Experience)
Monitors expenses and budgeting to help our organization optimize costs and benefits.
Level 4 Behaviors
(Extensive Experience)
Oversees the operations departments to align with our organization's strategic goals.
Level 5 Behaviors
(Mastery)
Develops policies and best practices in supervising production processes and service delivery.
Skill definition-Developing and executing innovative plans to ensure interoperability of business systems in the event of an emergency.
Level 1 Behaviors
(General Familiarity)
Compares the difference between contingency and business continuity plans.
Level 2 Behaviors
(Light Experience)
Documents risk assessment processes to support the development of an IT business continuity plan.
Level 3 Behaviors
(Moderate Experience)
Executes disaster recovery plans to meet organizational business continuity requirements.
Level 4 Behaviors
(Extensive Experience)
Leverages metrics to monitor the performance of business continuity programs.
Level 5 Behaviors
(Mastery)
Develops recovery processes that align with the company’s business continuity strategies.
Skill definition-Knowledge of and ability to apply a set of quantifiable measurements to determine how effectively an individual, team or organization is achieving a business objective.
Level 1 Behaviors
(General Familiarity)
Describes the concepts and purposes of Key Performance Indicators (KPI).
Level 2 Behaviors
(Light Experience)
Gathers internal and external benchmarks for KPI development.
Level 3 Behaviors
(Moderate Experience)
Defines KPIs in terms of Specific, Measurable, Achievable, Realistic, and Timely (SMART) goal criteria.
Level 4 Behaviors
(Extensive Experience)
Develops and delivers training programs on KPI practices to employees and managers.
Level 5 Behaviors
(Mastery)
Establishes organizational Key Performance Indicators (KPI) frameworks and management processes.
Skill definition-Proactively defining, analyzing, and streamlining existing business processes within an organization to meet new quotas or standards of quality.
Level 1 Behaviors
(General Familiarity)
Explains common symptoms of inefficient processes that call for business process improvement.
Level 2 Behaviors
(Light Experience)
Collects feedback directly from staff involved in the new process mapping.
Level 3 Behaviors
(Moderate Experience)
Manages process improvements to ensure that the entire system works efficiently.
Level 4 Behaviors
(Extensive Experience)
Expedites processes by switching from sequential tasks to simultaneous tasks.
Level 5 Behaviors
(Mastery)
Leads the reorganization of the workforce based on the agreed and desired outcomes.
There are 0 hard skills for Enterprise Operations Supervisor.
13 general skills for Enterprise Operations Supervisor, Operations Management, Business Continuity, Cloud Management, etc.
12 soft skills for Enterprise Operations Supervisor, Key Performance Indicators (KPI), Business Process Improvement, Planning and Organizing, etc.
While the list totals 25 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as an Enterprise Operations Supervisor, he or she needs to be skilled in Key Performance Indicators (KPI), be proficient in Business Process Improvement, and be proficient in Planning and Organizing.
