Responsible for the administration of an organization’s ERP system to facilitate reliable performance, integrity, and security.
Processes, validates, and maintains ERP data to ensure accurate system records. Monitors ERP security and manages user access and permissions. Assists and supports the planning, testing, and deployment of new ERP modules, upgrades, and patches. Documents ERP system processes and may conduct end-user training to promote effective use and best practices. Tracks and manages support requests to ensure timely resolution of issues or bugs. Maintains, generates, and analyses ERP reports to support organizational planning.
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each ERP Administrator II skill and competencie below to view definitions.
Skill definition-Creating and utilizing interactive guidance and learning methods to help users gain a full understanding of products and services.
Level 1 Behaviors
(General Familiarity)
Explains the importance of using appropriate training methods for end-users.
Level 2 Behaviors
(Light Experience)
Gathers requirements to support system validation and end-user training.
Level 3 Behaviors
(Moderate Experience)
Participates in project meetings to proactively deliver new training content.
Level 4 Behaviors
(Extensive Experience)
Monitors KPIs to measure the effectiveness of delivered end-user training programs.
Level 5 Behaviors
(Mastery)
Leads training operations to optimize service availability and usability for end-users.
Skill definition-Utilizing the latest approaches and advanced tools to anticipate, diagnose, and resolve technical issues and concerns.
Level 1 Behaviors
(General Familiarity)
Explains the importance of technical troubleshooting in customer service.
Level 2 Behaviors
(Light Experience)
Supports the execution of solution plans to troubleshoot common technical questions and inquiries.
Level 3 Behaviors
(Moderate Experience)
Tests new troubleshooting methods to ensure the effectiveness of solving customer concerns.
Level 4 Behaviors
(Extensive Experience)
Recommends improvement to existing troubleshooting process to maximize customer operational excellence.
Level 5 Behaviors
(Mastery)
Develops programs and methods to enhance our organization's technical troubleshooting capabilities.
Skill definition-Accumulating necessary information from various resources to clarify the situation or make an informed business decision.
Level 1 Behaviors
(General Familiarity)
Lists the principles and procedures of gathering information.
Level 2 Behaviors
(Light Experience)
Determines the source of information to verify its reliability.
Level 3 Behaviors
(Moderate Experience)
Uses survey results to identify areas that need improvement within our business.
Level 4 Behaviors
(Extensive Experience)
Recommends improvement of our business's records retention program.
Level 5 Behaviors
(Mastery)
Generates innovative plans for curating and managing gathered information from different sources.
Skill definition-Demonstrating thorough knowledge of the industry's value chain, business, issues, trends, etc., and the ability to apply them appropriately.
Level 1 Behaviors
(General Familiarity)
Lists the industry's key players and leading companies.
Level 2 Behaviors
(Light Experience)
Identifies internal and external resources that can provide additional industry knowledge.
Level 3 Behaviors
(Moderate Experience)
Provides industry knowledge and expertise to maximize departmental efficiency and performance.
Level 4 Behaviors
(Extensive Experience)
Raises peers' awareness of changes in industry environment and practices.
Level 5 Behaviors
(Mastery)
Monitors industry changes and communicates impacts to the management team.
There are 0 hard skills for ERP Administrator II.
10 general skills for ERP Administrator II, End-User Training, Technical Troubleshooting, Enterprise Resource Planning (ERP), etc.
7 soft skills for ERP Administrator II, Gathering Information, Industry Knowledge, Attention to Detail, etc.
While the list totals 17 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as an ERP Administrator II, he or she needs to be proficient in Gathering Information, be proficient in Industry Knowledge, and be skilled in Attention to Detail.
