Manages all aspects of technical incident response from initiation to conclusion.
Assesses the nature of the incident and determines what resources are needed to resolve the situation and restore service. Coordinates all efforts to contain and resolve the incident. Leads communications and conference calls with the team, stakeholders, customers, and others to provide updates. Documents all activities occurring during the incident following policy and using established methodologies. Conducts a root cause analysis for each incident to define follow-up action items and to make recommendations to stakeholders.
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Incident Response Manager skill and competencie below to view definitions.
Skill definition-Identifying and analyzing the causes of issues to reduce recurrence using problem-solving techniques.
Level 1 Behaviors
(General Familiarity)
Explains the significant steps and processes for conducting root cause analysis.
Level 2 Behaviors
(Light Experience)
Reports the root cause analysis results to stakeholders to prevent future risks.
Level 3 Behaviors
(Moderate Experience)
Investigates process issues and quality control problems to avoid recurring events.
Level 4 Behaviors
(Extensive Experience)
Leads and mentors cross-functional teams with the implementation of appropriate root cause analysis techniques.
Level 5 Behaviors
(Mastery)
Drives applying root cause analysis standard process and best practices to diverse industries.
Skill definition-Developing and executing innovative plans to ensure interoperability of business systems in the event of an emergency.
Level 1 Behaviors
(General Familiarity)
Compares the difference between contingency and business continuity plans.
Level 2 Behaviors
(Light Experience)
Documents risk assessment processes to support the development of an IT business continuity plan.
Level 3 Behaviors
(Moderate Experience)
Executes disaster recovery plans to meet organizational business continuity requirements.
Level 4 Behaviors
(Extensive Experience)
Evaluates business continuity plans to ensure effectiveness in responding to incidents.
Level 5 Behaviors
(Mastery)
Develops and drives business continuity protocols to minimize disruption to business operations.
Skill definition-Applying technologies, processes, and controls to protect our organizational assets from cyber-attacks and threats.
Level 1 Behaviors
(General Familiarity)
Lists the functions and features of tools used in cybersecurity processes.
Level 2 Behaviors
(Light Experience)
Supports the evaluation of new technologies to identify potential cybersecurity risks.
Level 3 Behaviors
(Moderate Experience)
Performs cybersecurity vulnerability assessments to develop business solutions.
Level 4 Behaviors
(Extensive Experience)
Oversees the development of cybersecurity applications to ensure the appropriate configuration of the operating environment.
Level 5 Behaviors
(Mastery)
Promotes cybersecurity awareness within our business through workforce education and training.
Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Lists the typical processes of SOP development.
Level 2 Behaviors
(Light Experience)
Supports the analysis of our business and operations processes for SOP design and development.
Level 3 Behaviors
(Moderate Experience)
Modifies SOPs accordingly to reflect changes in our business practices and policies.
Level 4 Behaviors
(Extensive Experience)
Optimizes the current SOP development and implementation processes.
Level 5 Behaviors
(Mastery)
Leads cross-functional efforts to develop and implement SOPs across our organization.
Skill definition-Applying specific policies, tools and practices to plan and prepare projected revenues, expenses, cash flows, and capital expenditures.
Level 1 Behaviors
(General Familiarity)
Lists the elements and the steps on how to conduct budgeting.
Level 2 Behaviors
(Light Experience)
Supplies supporting information and justification for major line items.
Level 3 Behaviors
(Moderate Experience)
Utilizes software tools and applications to forecast our annual budget accurately.
Level 4 Behaviors
(Extensive Experience)
Recommends alternative budgeting strategies for resolving budgeting issues in our workplace.
Level 5 Behaviors
(Mastery)
Introduces technologies, policies, and programs for more effective budget management.
There are 1 hard skills for Incident Response Manager, Root Cause Analysis.
10 general skills for Incident Response Manager, Business Continuity, Cybersecurity, Disaster Recovery, etc.
12 soft skills for Incident Response Manager, Standard Operating Procedures (SOP), Budgeting, Risk Management, etc.
While the list totals 23 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as an Incident Response Manager, he or she needs to be skilled in Standard Operating Procedures (SOP), be proficient in Budgeting, and be skilled in Risk Management.
