Performs overall information systems planning, implementation, and administration in a variety of IT functional areas.
Collaborates with end users to diagnose and resolve technical issues across different systems and technologies, including hardware, software, and networks. Analyzes business needs and contributes to the selection of IT hardware and software to support internal business processes. Maintains detailed documentation of methodologies, processes, and specifications of an organization’s IT systems and assists with the planning and scheduling of IT initiatives. Installs and configures an organization's network infrastructure including LANs, WANs, and wireless networks and monitors network performance. Implements basic security measures to protect systems, networks, and data and ensures backup strategies and recovery plans are up to date.
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Information Technology Generalist II skill and competencie below to view definitions.
Skill definition-Analyzing an organization's structure, process, technology, and capabilities to determine information systems changes needed for achieving organizational goals.
Level 1 Behaviors
(General Familiarity)
Identifies the importance of business analysis in achieving organizational success.
Level 2 Behaviors
(Light Experience)
Supports the implementation of new technological solutions across our business.
Level 3 Behaviors
(Moderate Experience)
Works collaboratively with other teams to analyze and define current business processes.
Level 4 Behaviors
(Extensive Experience)
Recommends solutions that will best fit the business’s current and future needs.
Level 5 Behaviors
(Mastery)
Leads the implementation of innovative techniques to streamline the business analysis process.
Skill definition-Developing and executing innovative plans to ensure interoperability of business systems in the event of an emergency.
Level 1 Behaviors
(General Familiarity)
Lists business continuity risks, threats, and vulnerabilities across the enterprise.
Level 2 Behaviors
(Light Experience)
Supports the development and implementation of business continuity plans.
Level 3 Behaviors
(Moderate Experience)
Performs business continuity testing to identify areas for improvement.
Level 4 Behaviors
(Extensive Experience)
Provides training to team members regarding business continuity procedures and emergency responses.
Level 5 Behaviors
(Mastery)
Generates disaster recovery standards in alignment with business continuity program goals.
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Lists the traits of an employee showing great attention to detail.
Level 2 Behaviors
(Light Experience)
Utilizes specific approaches and tools for checking and cross-checking outputs.
Level 3 Behaviors
(Moderate Experience)
Uses tools to organize and monitor work progress.
Level 4 Behaviors
(Extensive Experience)
Manages training to improve staffs' concentration and attention to detail.
Level 5 Behaviors
(Mastery)
Learns from previous works' strengths and weaknesses to guide new projects.
Skill definition-Managing and setting priorities, goals, and timetables to boost productivity and efficiency in completing tasks.
Level 1 Behaviors
(General Familiarity)
Lists basic planning tools and applications used in tracking and organizing time and tasks visually.
Level 2 Behaviors
(Light Experience)
Seeks all resources needed to accomplish a task efficiently and effectively.
Level 3 Behaviors
(Moderate Experience)
Works closely with colleagues to identify and reduce interruptions and barriers to time utilization.
Level 4 Behaviors
(Extensive Experience)
Provides strategic direction to the workforce in managing time to avoid low-value work.
Level 5 Behaviors
(Mastery)
Monitors the performance of business units to determine and eliminate deviations from priorities.
There are 0 hard skills for Information Technology Generalist II.
10 general skills for Information Technology Generalist II, Business Analysis, Business Continuity, Information Technology Infrastructure Library (ITIL), etc.
7 soft skills for Information Technology Generalist II, Attention to Detail, Time Management, Initiative, etc.
While the list totals 17 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as an Information Technology Generalist II, he or she needs to be skilled in Attention to Detail, be proficient in Time Management, and be proficient in Initiative.
