Performs overall information systems planning, implementation, and administration in a variety of IT functional areas.
Collaborates with end users to diagnose and resolve technical issues across different systems and technologies, including hardware, software, and networks. Analyzes business needs and contributes to the selection of IT hardware and software to support internal business processes. Maintains detailed documentation of methodologies, processes, and specifications of an organization’s IT systems and assists with the planning and scheduling of IT initiatives. Installs and configures an organization's network infrastructure including LANs, WANs, and wireless networks and monitors network performance. Implements basic security measures to protect systems, networks, and data and ensures backup strategies and recovery plans are up to date.
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Information Technology Generalist II skill and competencie below to view definitions.
Skill definition-Analyzing an organization's structure, process, technology, and capabilities to determine information systems changes needed for achieving organizational goals.
Level 1 Behaviors
(General Familiarity)
Describes the methods and techniques of business analysis.
Level 2 Behaviors
(Light Experience)
Gathers the requirements necessary for the development of a solution to analysis issues.
Level 3 Behaviors
(Moderate Experience)
Provides technological solutions to improve our business performance and capabilities.
Level 4 Behaviors
(Extensive Experience)
Monitors the effectiveness of business analysis to ensure the technical feasibility of deliverables.
Level 5 Behaviors
(Mastery)
Generates strategic action plans to enhance the quality of business analysis.
Skill definition-Developing and executing innovative plans to ensure interoperability of business systems in the event of an emergency.
Level 1 Behaviors
(General Familiarity)
Compares the difference between contingency and business continuity plans.
Level 2 Behaviors
(Light Experience)
Documents risk assessment processes to support the development of an IT business continuity plan.
Level 3 Behaviors
(Moderate Experience)
Executes disaster recovery plans to meet organizational business continuity requirements.
Level 4 Behaviors
(Extensive Experience)
Leverages metrics to monitor the performance of business continuity programs.
Level 5 Behaviors
(Mastery)
Develops recovery processes that align with the company’s business continuity strategies.
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Identifies the procedures for making sure that results are mistake-free.
Level 2 Behaviors
(Light Experience)
Records all appointments on the calendar to easily track daily activities.
Level 3 Behaviors
(Moderate Experience)
Reviews and analyzes the accuracy of data and details.
Level 4 Behaviors
(Extensive Experience)
Designs systems to help the team organize and track details and project progress.
Level 5 Behaviors
(Mastery)
Develops best practices for identifying and correcting errors, oversights, and omissions.
Skill definition-Managing and setting priorities, goals, and timetables to boost productivity and efficiency in completing tasks.
Level 1 Behaviors
(General Familiarity)
Discusses workplace barriers and issues that may affect time management.
Level 2 Behaviors
(Light Experience)
Collects and compiles information in an organized manner to finish tasks efficiently.
Level 3 Behaviors
(Moderate Experience)
Handles workplace obstacles to maintain focus and manage time efficiently.
Level 4 Behaviors
(Extensive Experience)
Improves processes to organize workloads of teams efficiently.
Level 5 Behaviors
(Mastery)
Keeps current on the latest working models on time management to drive organizational productivity.
There are 0 hard skills for Information Technology Generalist II.
10 general skills for Information Technology Generalist II, Business Analysis, Business Continuity, Information Technology Infrastructure Library (ITIL), etc.
7 soft skills for Information Technology Generalist II, Attention to Detail, Time Management, Initiative, etc.
While the list totals 17 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as an Information Technology Generalist II, he or she needs to be skilled in Attention to Detail, be proficient in Time Management, and be proficient in Initiative.
