8 general skills or competencies (Job family competencies) for IT Asset Management Administrator I
Skill definition-Insight into the application of this set of best practices for delivering and managing efficient IT support services.
Level 1 Behaviors
(General Familiarity)
Describes the ITIL principles in providing effective helpdesk support.
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Level 2 Behaviors
(Light Experience)
Conducts post-event analysis using the ITIL problem management process to prevent further occurrences.
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Level 3 Behaviors
(Moderate Experience)
Makes platform decisions to align with ITIL best practices and governance.
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Level 4 Behaviors
(Extensive Experience)
Delivers structured operations to perform in accordance with ITIL concepts and best practices.
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Level 5 Behaviors
(Mastery)
Conceptualizes the configuration management processes to meet ITIL’s objectives.
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Skill definition-Knowledge of and ability to implement the set of processes designed to ensure an organization's assets are managed, maintained, upgraded, and properly retired.
Level 1 Behaviors
(General Familiarity)
Describes IT asset management policies, procedures, and best practices.
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Level 2 Behaviors
(Light Experience)
Documents changes of IT assets such as status and ownership to maintain accuracy with asset management.
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Level 3 Behaviors
(Moderate Experience)
Analyzes and updates information related to the asset management of IT equipment and applications.
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Level 4 Behaviors
(Extensive Experience)
Formulates an IT asset management plan for program status, software licensing best practices, and procedures.
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Level 5 Behaviors
(Mastery)
Develops advanced IT asset management processes and tools to increase agility and reduce risk.
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8 soft skills or competencies (core competencies) for IT Asset Management Administrator I
Skill definition-Obtaining financial information and applying financial understanding to foster sound judgment and correct business decisions.
Level 1 Behaviors
(General Familiarity)
Describes the differences between bookkeeping and accounting.
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Level 2 Behaviors
(Light Experience)
Applies techniques to maximize profit and minimize losses that affect our business's financial status.
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Level 3 Behaviors
(Moderate Experience)
Handles challenges and unexpected budgetary issues and adheres to corporate policies.
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Level 4 Behaviors
(Extensive Experience)
Develops clear financial vision to guide employees in achieving organizational purpose and goals.
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Level 5 Behaviors
(Mastery)
Creates strategies to reach critical financial goals and business objectives.
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Skill definition-Gathering, organizing, and analyzing information to identify the root cause of organizational problems and develop alternative solutions accordingly.
Level 1 Behaviors
(General Familiarity)
Describes the importance of analytical thinking in the workplace.
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Level 2 Behaviors
(Light Experience)
Applies appropriate methods to organize and disclose meaningful data patterns.
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Level 3 Behaviors
(Moderate Experience)
Creates and interprets causal links among various datasets.
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Level 4 Behaviors
(Extensive Experience)
Coaches others on using logic and reasoning to process and organize information.
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Level 5 Behaviors
(Mastery)
Establishes critical training and initiatives to foster analytical thinking across our business.
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Summary of IT Asset Management Administrator I skills and competencies
There are 0 hard skills for IT Asset Management Administrator I..
8 general skills for IT Asset Management Administrator I, Information Technology Infrastructure Library (ITIL), IT Asset Management, IT Operations, etc.
8 soft skills for IT Asset Management Administrator I, Financial Acumen, Analytical Thinking, Attention to Detail, etc.
While the list totals 16 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a IT Asset Management Administrator I, he or she needs to be proficient in Financial Acumen, be proficient in Analytical Thinking, and be proficient in Attention to Detail.