Skills & Competencies for LAN Support III

LAN Support III job profile

Book a Demo and Receive a Sample Job Profile

JOB SUMMARY for LAN Support III

Supports, monitors, tests, and troubleshoots hardware and software problems pertaining to LAN.

JOB RESPONSIBILITIES for LAN Support III

Recommends and schedules repairs. Provides end users support for all LAN- based applications. Installs and configures workstations.

LAN Support III SALARY RANGE

BASE 50%
$110,076
TOTAL 50%
$112,987
Job Level
P03
Job Code
IT10000033
Education/Degree
Bachelor's Degree
Reports To
Project Leader or Manager

LAN Support III Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each LAN Support III skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
BOOK A DEMO

13 general skills or competencies (Job family competencies) for LAN Support III

1 Job Family Competencies – Technical Support
Proficiency Level -3
Skill definition-Offering hands-on assistance and solutions to end-users in addressing and troubleshooting technical issues.
Level 1 Behaviors
(General Familiarity)
Explains key principles of customer service essential in delivering technical support.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Provides first-level support in addressing basic technical issues and requests.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Performs diagnostics to investigate and resolve technical issues provided by the customers.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Monitors the resolution of technical issues to improve the productivity of technical support services.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Establishes policies and procedures to promote uniformity and consistency in technical support delivery.
See 4 More Skill Behaviors
2 Job Family Competencies – Disaster Recovery
Proficiency Level -3
Skill definition-Applying methods and processes in executing recovery processes in response to a disaster to protect business IT infrastructure.
Level 1 Behaviors
(General Familiarity)
Identifies the methods, techniques, and processes used in developing a disaster recovery plan.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Selects disaster recovery strategies and resources to recover access from a predetermined and acceptable timeframe.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Partners with teams to implement controls and mitigation strategies to reduce disaster recovery risks.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Manages all related activities in disaster recovery planning and implementation to ensure appropriateness and accuracy.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Introduces advanced disaster recovery testing methodologies to efficiently evaluate proposed plans.
See 4 More Skill Behaviors
3 LAN Support III - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - LAN Support III
Proficiency Level - 4
5 Competency for - LAN Support III
Proficiency Level - 5

7 soft skills or competencies (core competencies) for LAN Support III

1 Core Competencies – Attention to Detail
Proficiency Level -3
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Cites steps and tips to improve attention to detail in the workplace.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Keeps full attention when listening to understand the message.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Balances between accuracy and efficiency for different tasks or programs.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Creates and implements quality management processes for our business.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Defines possible hurdles to projects and creates strategies to deal with them.
See 4 More Skill Behaviors
2 Core Competencies – Time Management
Proficiency Level -3
Skill definition-Managing and setting priorities, goals, and timetables to boost productivity and efficiency in completing tasks.
Level 1 Behaviors
(General Familiarity)
Cites examples of prioritization methods used to manage and save time in the workplace.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Adheres to schedules to allocate time for specific tasks efficiently.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Assesses relevance of tasks to prioritize and produce better quality work.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Creates programs to develop our employees' understanding of time demand and management.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Builds a system to manage our business's workload and eliminate time-wasting activities.
See 4 More Skill Behaviors
3 LAN Support III - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - LAN Support III
Proficiency Level - 4
5 Competency for - LAN Support III
Proficiency Level - 5

Summary of LAN Support III skills and competencies

There are 0 hard skills for LAN Support III.
13 general skills for LAN Support III, Technical Support, Disaster Recovery, Help Desk, etc.
7 soft skills for LAN Support III, Attention to Detail, Time Management, Problem Solving, etc.
While the list totals 20 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a LAN Support III, he or she needs to be skilled in Attention to Detail, be skilled in Time Management, and be proficient in Problem Solving.

It's Easy to Get Started

Get the precision you need to assess, hire, and develop top talent with skills and competencies – see how with a personalized demo.