Skills & Competencies for LAN Support III

LAN Support III job profile

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JOB SUMMARY for LAN Support III

Supports, monitors, tests, and troubleshoots hardware and software problems pertaining to LAN.

JOB RESPONSIBILITIES for LAN Support III

Recommends and schedules repairs. Provides end users support for all LAN- based applications. Installs and configures workstations.

LAN Support III SALARY RANGE

BASE 50%
$114,510
TOTAL 50%
$117,542
Job Level
P03
Job Code
IT10000033
Education/Degree
Bachelor's Degree
Reports To
Project Leader or Manager

LAN Support III Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each LAN Support III skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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13 general skills or competencies (Job family competencies) for LAN Support III

1 Job Family Competencies – Technical Support
Proficiency Level -3
Skill definition-Offering hands-on assistance and solutions to end-users in addressing and troubleshooting technical issues.
Level 1 Behaviors
(General Familiarity)
Lists the step-by-step process of the back-end system as it relates to technical support.
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Level 2 Behaviors
(Light Experience)
Receives and answers customer calls to identify root cause of technical issues and concerns.
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Level 3 Behaviors
(Moderate Experience)
Researches technical developments to adapt new tools and drive seamless technical support delivery.
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Level 4 Behaviors
(Extensive Experience)
Recommends improvements to current technologies and methods to improve the quality of technical support.
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Level 5 Behaviors
(Mastery)
Forecasts future trends in technical support services to create new approaches in handling customer concerns.
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2 Job Family Competencies – Disaster Recovery
Proficiency Level -3
Skill definition-Applying methods and processes in executing recovery processes in response to a disaster to protect business IT infrastructure.
Level 1 Behaviors
(General Familiarity)
Identifies the methods, techniques, and processes used in developing a disaster recovery plan.
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Level 2 Behaviors
(Light Experience)
Selects disaster recovery strategies and resources to recover access from a predetermined and acceptable timeframe.
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Level 3 Behaviors
(Moderate Experience)
Partners with teams to implement controls and mitigation strategies to reduce disaster recovery risks.
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Level 4 Behaviors
(Extensive Experience)
Manages all related activities in disaster recovery planning and implementation to ensure appropriateness and accuracy.
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Level 5 Behaviors
(Mastery)
Introduces advanced disaster recovery testing methodologies to efficiently evaluate proposed plans.
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3 LAN Support III - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - LAN Support III
Proficiency Level - 4
5 Competency for - LAN Support III
Proficiency Level - 5

7 soft skills or competencies (core competencies) for LAN Support III

1 Core Competencies – Attention to Detail
Proficiency Level -3
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Lists best practices and tools to maintain high accuracy and thoroughness in the workplace.
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Level 2 Behaviors
(Light Experience)
Uses checklists to ensure that information goes out error-free.
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Level 3 Behaviors
(Moderate Experience)
Suggests solutions to issues that arise while executing the tasks.
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Level 4 Behaviors
(Extensive Experience)
Employs techniques for motivating personnel to meet or exceed accuracy goals.
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Level 5 Behaviors
(Mastery)
Leads the creation of tools for enhancing and assuring accuracy.
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2 Core Competencies – Time Management
Proficiency Level -3
Skill definition-Managing and setting priorities, goals, and timetables to boost productivity and efficiency in completing tasks.
Level 1 Behaviors
(General Familiarity)
Explains the importance of time management in driving the overall productivity of our business.
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Level 2 Behaviors
(Light Experience)
Follows an updated calendar to list and complete tasks and assignments according to priority level.
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Level 3 Behaviors
(Moderate Experience)
Utilizes departmental tools and best practices to organize tasks effectively and productively.
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Level 4 Behaviors
(Extensive Experience)
Manages teams in streamlining work-related tasks to prioritize highest value tasks firsts.
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Level 5 Behaviors
(Mastery)
Leads transformational changes to work plans to drive the proper utilization of time and resources.
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3 LAN Support III - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - LAN Support III
Proficiency Level - 4
5 Competency for - LAN Support III
Proficiency Level - 5

Summary of LAN Support III skills and competencies

There are 0 hard skills for LAN Support III..
13 general skills for LAN Support III, Technical Support, Disaster Recovery, Help Desk, etc.
7 soft skills for LAN Support III, Attention to Detail, Time Management, Problem Solving, etc.
While the list totals 20 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a LAN Support III, he or she needs to be skilled in Attention to Detail, be skilled in Time Management, and be proficient in Problem Solving.

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