Responsible for the daily administration of a network and server environment.
Installs, configures, and maintains system software. Monitors network performance, troubleshoots issues, and deploys solutions. Documents network issues and events using standard formats. Plans and implements upgrades, patches, and new applications and equipment installation. Uses scripting and writes basic programs to automate processes. Maintains and follows disaster recovery, security, backup, and restore plans. May evaluate new tools or equipment and perform analysis/feasibility studies to guide decisions on optimizing network performance.
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Network Administrator IV skill and competencie below to view definitions.
Skill definition-Offering hands-on assistance and solutions to end-users in addressing and troubleshooting technical issues.
Level 1 Behaviors
(General Familiarity)
Explains key principles of customer service essential in delivering technical support.
Level 2 Behaviors
(Light Experience)
Provides first-level support in addressing basic technical issues and requests.
Level 3 Behaviors
(Moderate Experience)
Performs diagnostics to investigate and resolve technical issues provided by the customers.
Level 4 Behaviors
(Extensive Experience)
Monitors the resolution of technical issues to improve the productivity of technical support services.
Level 5 Behaviors
(Mastery)
Establishes policies and procedures to promote uniformity and consistency in technical support delivery.
Skill definition-Applying methods and processes in executing recovery processes in response to a disaster to protect business IT infrastructure.
Level 1 Behaviors
(General Familiarity)
Identifies the methods, techniques, and processes used in developing a disaster recovery plan.
Level 2 Behaviors
(Light Experience)
Selects disaster recovery strategies and resources to recover access from a predetermined and acceptable timeframe.
Level 3 Behaviors
(Moderate Experience)
Partners with teams to implement controls and mitigation strategies to reduce disaster recovery risks.
Level 4 Behaviors
(Extensive Experience)
Manages all related activities in disaster recovery planning and implementation to ensure appropriateness and accuracy.
Level 5 Behaviors
(Mastery)
Introduces advanced disaster recovery testing methodologies to efficiently evaluate proposed plans.
Skill definition-The identification, evaluation, and prioritization of various risks, followed by controlling practices to minimize any adverse impact.
Level 1 Behaviors
(General Familiarity)
Obtains internal and external educational resources on risk management.
Level 2 Behaviors
(Light Experience)
Logs and updates data in the risk information management system.
Level 3 Behaviors
(Moderate Experience)
Recommends methods to control or reduce risks based on assessment results.
Level 4 Behaviors
(Extensive Experience)
Leads root cause analysis of risk events to establish an effective feedback process.
Level 5 Behaviors
(Mastery)
Forecasts changes in industry regulations and laws to control and minimize regulatory risk.
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Lists best practices and tools to maintain high accuracy and thoroughness in the workplace.
Level 2 Behaviors
(Light Experience)
Uses checklists to ensure that information goes out error-free.
Level 3 Behaviors
(Moderate Experience)
Sets up processes to ensure delivery of high-quality work.
Level 4 Behaviors
(Extensive Experience)
Employs techniques for motivating personnel to meet or exceed accuracy goals.
Level 5 Behaviors
(Mastery)
Leads the creation of tools for enhancing and assuring accuracy.
There are 0 hard skills for Network Administrator IV.
14 general skills for Network Administrator IV, Technical Support, Disaster Recovery, IT Environment, etc.
8 soft skills for Network Administrator IV, Risk Management, Attention to Detail, Time Management, etc.
While the list totals 22 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Network Administrator IV, he or she needs to be skilled in Risk Management, be skilled in Attention to Detail, and be skilled in Time Management.
