Manages the daily activities of a network service function to ensure efficient, reliable, and secure operations that meet users' needs.
Directs testing, configuration changes, or upgrades to network hardware or software. Oversees monitoring of the network traffic and performance to identify and troubleshoot any issues. Leads incident response and implements standard incident management processes, including root cause analysis (RCA) of any issues to identify and deploy corrective actions. Develops capacity planning forecasts and strategies. Manages relations with vendors and service providers and monitors performance quality to ensure required service levels are delivered.
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Network Control Center Manager skill and competencie below to view definitions.
Skill definition-Applying methods and processes in executing recovery processes in response to a disaster to protect business IT infrastructure.
Level 1 Behaviors
(General Familiarity)
Describes the concept, definition, and related terms in disaster recovery.
Level 2 Behaviors
(Light Experience)
Documents issues that arise during disaster recovery testing to ensure execution of appropriate remediation plan.
Level 3 Behaviors
(Moderate Experience)
Executes testing processes to validate the effectiveness of disaster recovery plans.
Level 4 Behaviors
(Extensive Experience)
Defines a communication plan for disaster events to ensure awareness of all stakeholders across our organization.
Level 5 Behaviors
(Mastery)
Defines data recovery and protection strategies to target the prevention of cybercrime and security breaches.
Skill definition-Preparing, assisting, and supporting individuals, teams, departments, and organizations as they undergo IT change.
Level 1 Behaviors
(General Familiarity)
Describes the workflow process of change management implementation.
Level 2 Behaviors
(Light Experience)
Supports the design and implementation of the change management process.
Level 3 Behaviors
(Moderate Experience)
Performs post-implementation reviews to measure the success of change initiatives.
Level 4 Behaviors
(Extensive Experience)
Oversees prevention approaches to reduce the potential risk that comes with infrastructure changes.
Level 5 Behaviors
(Mastery)
Establishes SOPs for managing change requests to reduce service disruptions and system downtime.
Skill definition-Applying business intelligence to monitor and manage overall business performance towards goals.
Level 1 Behaviors
(General Familiarity)
Lists the key elements of a strategic business performance management system.
Level 2 Behaviors
(Light Experience)
Maintains open communication with leaders and stays receptive to unit's performance feedback.
Level 3 Behaviors
(Moderate Experience)
Manages information consolidation to help the management team with evaluation and decision-making.
Level 4 Behaviors
(Extensive Experience)
Monitors our business goals, milestones, and progress toward project completion.
Level 5 Behaviors
(Mastery)
Outlines observations and recommendations for improving operational and financial performance.
Skill definition-Applying specific policies, tools and practices to plan and prepare projected revenues, expenses, cash flows, and capital expenditures.
Level 1 Behaviors
(General Familiarity)
Explains the importance of budget reporting and forecasting in our workplace.
Level 2 Behaviors
(Light Experience)
Supplies supporting information and justification for major line items.
Level 3 Behaviors
(Moderate Experience)
Utilizes software tools and applications to forecast our annual budget accurately.
Level 4 Behaviors
(Extensive Experience)
Provides in-depth training to our entire organization about the zero based budgeting methodology.
Level 5 Behaviors
(Mastery)
Forecasts asset needs to leverage available inventory and data compilation for annual budgeting.
There are 0 hard skills for Network Control Center Manager.
10 general skills for Network Control Center Manager, Disaster Recovery, IT Change Management, IT Environment, etc.
13 soft skills for Network Control Center Manager, Business Performance Management, Budgeting, Planning and Organizing, etc.
While the list totals 23 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Network Control Center Manager, he or she needs to be proficient in Business Performance Management, be proficient in Budgeting, and be skilled in Planning and Organizing.
