Monitors performance and performs maintenance processes to ensure network systems operate at required levels of speed and reliability.
Identifies and troubleshoots network issues and follows procedures to resolve problems. Documents network issues and configuration changes as soon as they occur. May perform upgrades, preventative maintenance, or equipment installation. Follows standard operating procedures to notify users of outages or changes to network status.
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Network Control Technician II skill and competencie below to view definitions.
Skill definition-Utilizing the latest approaches and advanced tools to anticipate, diagnose, and resolve technical issues and concerns.
Level 1 Behaviors
(General Familiarity)
Cites examples of basic troubleshooting steps for general technical issues.
Level 2 Behaviors
(Light Experience)
Applies basic troubleshooting methods to resolve technical issues from customer queries.
Level 3 Behaviors
(Moderate Experience)
Diagnoses and resolves complex technical problems with troubleshooting devices.
Level 4 Behaviors
(Extensive Experience)
Creates troubleshooting guidelines to help staff tackle technical problems efficiently and effectively.
Level 5 Behaviors
(Mastery)
Adapts to new trends and technologies to provide effective and helpful technical troubleshooting support.
Skill definition-Knowledge of and ability to apply help desk processes for handling and resolving customer grievances and issues quickly and efficiently.
Level 1 Behaviors
(General Familiarity)
Describes the process workflow of standard help desk procedures.
Level 2 Behaviors
(Light Experience)
Files and logs call requesting technical assistance into the help desk software.
Level 3 Behaviors
(Moderate Experience)
Coordinates with other help desk resources to provide proper coverage in solving customer complaints.
Level 4 Behaviors
(Extensive Experience)
Creates web pages using a variety of tools to maintain help desk procedures and instructions.
Level 5 Behaviors
(Mastery)
Builds advanced methods and techniques to optimize help desk system functions to elicit customer problems.
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Cites steps and tips to improve attention to detail in the workplace.
Level 2 Behaviors
(Light Experience)
Keeps full attention when listening to understand the message.
Level 3 Behaviors
(Moderate Experience)
Balances between accuracy and efficiency for different tasks or programs.
Level 4 Behaviors
(Extensive Experience)
Creates and implements quality management processes for our business.
Level 5 Behaviors
(Mastery)
Defines possible hurdles to projects and creates strategies to deal with them.
Skill definition-Concentrating on a single task and bringing ideas and responsibilities to completion.
Level 1 Behaviors
(General Familiarity)
Cites examples of external and internal forces that limit focus at work.
Level 2 Behaviors
(Light Experience)
Collects and records triggers that derail teams' focus negatively.
Level 3 Behaviors
(Moderate Experience)
Breaks complex projects into smaller and more manageable pieces.
Level 4 Behaviors
(Extensive Experience)
Creates and communicates policies to remove workplace distractions.
Level 5 Behaviors
(Mastery)
Builds a productive work environment that promotes motivation and boosts attention span.
There are 0 hard skills for Network Control Technician II.
12 general skills for Network Control Technician II, Technical Troubleshooting, Help Desk, Linux, etc.
6 soft skills for Network Control Technician II, Attention to Detail, Maintaining Focus, Time Management, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Network Control Technician II, he or she needs to be skilled in Attention to Detail, be proficient in Maintaining Focus, and be proficient in Time Management.
