Monitors performance and performs maintenance processes to ensure network systems operate at required levels of speed and reliability.
Identifies and troubleshoots network issues and follows procedures to resolve problems. Documents network issues and configuration changes as soon as they occur. May perform upgrades, preventative maintenance, or equipment installation. Follows standard operating procedures to notify users of outages or changes to network status.
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Network Control Technician III skill and competencie below to view definitions.
Skill definition-Utilizing the latest approaches and advanced tools to anticipate, diagnose, and resolve technical issues and concerns.
Level 1 Behaviors
(General Familiarity)
Documents procedures and best practices used in conducting technical troubleshooting.
Level 2 Behaviors
(Light Experience)
Documents and escalates complex technical issues from prompt troubleshooting.
Level 3 Behaviors
(Moderate Experience)
Researches possible avenues and best tools to deliver prompt troubleshooting to technical issues.
Level 4 Behaviors
(Extensive Experience)
Provides training for service team in performing basic troubleshooting of complex technical issues.
Level 5 Behaviors
(Mastery)
Designs system troubleshooting tools to improve efficiency in dealing with technical issues.
Skill definition-Knowledge of and ability to apply help desk processes for handling and resolving customer grievances and issues quickly and efficiently.
Level 1 Behaviors
(General Familiarity)
Identifies help desk processes and best practices used in the information technology infrastructure library.
Level 2 Behaviors
(Light Experience)
Selects tools and appropriate features of help desk software to provide basic IT services.
Level 3 Behaviors
(Moderate Experience)
Maintains detailed records of help desk activities to monitor technical support performance.
Level 4 Behaviors
(Extensive Experience)
Leverages key metrics in improving the effectiveness of the IT help desk.
Level 5 Behaviors
(Mastery)
Designs workflows for ticket routing and alerting process to enhance the help desk system performance.
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Identifies the procedures for making sure that results are mistake-free.
Level 2 Behaviors
(Light Experience)
Records all appointments on the calendar to easily track daily activities.
Level 3 Behaviors
(Moderate Experience)
Reviews and analyzes the accuracy of data and details.
Level 4 Behaviors
(Extensive Experience)
Designs systems to help the team organize and track details and project progress.
Level 5 Behaviors
(Mastery)
Develops best practices for identifying and correcting errors, oversights, and omissions.
Skill definition-Managing and setting priorities, goals, and timetables to boost productivity and efficiency in completing tasks.
Level 1 Behaviors
(General Familiarity)
Discusses workplace barriers and issues that may affect time management.
Level 2 Behaviors
(Light Experience)
Collects and compiles information in an organized manner to finish tasks efficiently.
Level 3 Behaviors
(Moderate Experience)
Handles workplace obstacles to maintain focus and manage time efficiently.
Level 4 Behaviors
(Extensive Experience)
Improves processes to organize workloads of teams efficiently.
Level 5 Behaviors
(Mastery)
Keeps current on the latest working models on time management to drive organizational productivity.
There are 0 hard skills for Network Control Technician III.
12 general skills for Network Control Technician III, Technical Troubleshooting, Help Desk, Linux, etc.
6 soft skills for Network Control Technician III, Attention to Detail, Time Management, Problem Solving, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Network Control Technician III, he or she needs to be skilled in Attention to Detail, be skilled in Time Management, and be proficient in Problem Solving.
