Manages the daily operations of the organization's network infrastructure, including hardware, software, security, and services, to ensure it meets the organization's performance objectives.
Implements policies and procedures that ensure compliance with industry standards and regulations, minimize downtime, and support efficient operations. Provides network administrators and technicians with training in the best practices and technologies. Ensures logging and documentation of daily network operations incidents and changes. Leads troubleshooting and resolution of routine network issues and conducts root cause analysis (RCA) to prevent recurrences and identify potential technological, training, or process improvements. Automates routine tasks using scripting or basic programs. Advises on budget expenditures to ensure required tools and equipment are procured and maintained.
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Network Operations Manager skill and competencie below to view definitions.
Skill definition-Developing and executing innovative plans to ensure interoperability of business systems in the event of an emergency.
Level 1 Behaviors
(General Familiarity)
Compares the difference between contingency and business continuity plans.
Level 2 Behaviors
(Light Experience)
Documents risk assessment processes to support the development of an IT business continuity plan.
Level 3 Behaviors
(Moderate Experience)
Executes disaster recovery plans to meet organizational business continuity requirements.
Level 4 Behaviors
(Extensive Experience)
Evaluates business continuity plans to ensure effectiveness in responding to incidents.
Level 5 Behaviors
(Mastery)
Develops and drives business continuity protocols to minimize disruption to business operations.
Skill definition-Using all IT infrastructure, hardware, software, and systems to support business operations and achieve business strategies.
Level 1 Behaviors
(General Familiarity)
Explains the process of coordinating projects within the IT environment.
Level 2 Behaviors
(Light Experience)
Complies with the processes and procedures to support IT infrastructure.
Level 3 Behaviors
(Moderate Experience)
Partners with various teams to suggest system-driven solutions for the IT environment.
Level 4 Behaviors
(Extensive Experience)
Leverages the key performance indicators to assess the security program's effectiveness in an IT environment.
Level 5 Behaviors
(Mastery)
Designs and develops standardized tools and processes to maintain the functionality of IT environments.
Skill definition-Applying specific policies, tools and practices to plan and prepare projected revenues, expenses, cash flows, and capital expenditures.
Level 1 Behaviors
(General Familiarity)
Describes the procedures for capital and expense allocation and budgeting.
Level 2 Behaviors
(Light Experience)
Gathers data from financial statements to help create budget plans and improve budgeting strategies.
Level 3 Behaviors
(Moderate Experience)
Implements strategic operational efficiencies and techniques for conducting successful budgeting.
Level 4 Behaviors
(Extensive Experience)
Evaluates past decisions on budgetary considerations to improve the budgeting process.
Level 5 Behaviors
(Mastery)
Establishes operating procedures to guide the consistency and repeatability of our budgeting processes.
Skill definition-Managing and prioritizing resources and workloads by creating well-organized plans to attain organizational goals and objectives.
Level 1 Behaviors
(General Familiarity)
Documents best practices in planning and organizing work to address important tasks.
Level 2 Behaviors
(Light Experience)
Discusses the positive and negative outcomes of planning and organization in the workplace.
Level 3 Behaviors
(Moderate Experience)
Helps set up new practices to anticipate and address the needs of planning and organization initiatives.
Level 4 Behaviors
(Extensive Experience)
Facilitates the adoption of advanced tools to streamline the process of planning and organization.
Level 5 Behaviors
(Mastery)
Develops best practices in planning and organizing activities to improve organizational efficiency.
There are 0 hard skills for Network Operations Manager.
11 general skills for Network Operations Manager, Business Continuity, IT Environment, Local Area Networks, etc.
12 soft skills for Network Operations Manager, Budgeting, Planning and Organizing, Coordination, etc.
While the list totals 23 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Network Operations Manager, he or she needs to be proficient in Budgeting, be skilled in Planning and Organizing, and be skilled in Coordination.
