Manages the daily operations of the organization's network infrastructure, including hardware, software, security, and services, to ensure it meets the organization's performance objectives.
Implements policies and procedures that ensure compliance with industry standards and regulations, minimize downtime, and support efficient operations. Provides network administrators and technicians with training in the best practices and technologies. Ensures logging and documentation of daily network operations incidents and changes. Leads troubleshooting and resolution of routine network issues and conducts root cause analysis (RCA) to prevent recurrences and identify potential technological, training, or process improvements. Automates routine tasks using scripting or basic programs. Advises on budget expenditures to ensure required tools and equipment are procured and maintained.
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Network Operations Senior Manager skill and competencie below to view definitions.
Skill definition-Developing and executing innovative plans to ensure interoperability of business systems in the event of an emergency.
Level 1 Behaviors
(General Familiarity)
Describes the modern business continuity concepts and best practices.
Level 2 Behaviors
(Light Experience)
Documents used processes in developing business continuity plans.
Level 3 Behaviors
(Moderate Experience)
Maintains appropriate fail-over systems to continue business operations during disruptive events.
Level 4 Behaviors
(Extensive Experience)
Leverages metrics to monitor the performance of business continuity programs.
Level 5 Behaviors
(Mastery)
Develops recovery processes that align with the company’s business continuity strategies.
Skill definition-Using all IT infrastructure, hardware, software, and systems to support business operations and achieve business strategies.
Level 1 Behaviors
(General Familiarity)
Explains the purpose of service level agreements within an IT environment.
Level 2 Behaviors
(Light Experience)
Identifies risk impacting our business to support the development of risk remediation plans for the IT environment.
Level 3 Behaviors
(Moderate Experience)
Performs routine gap analysis to support the implementation of security controls in an enterprise IT environment.
Level 4 Behaviors
(Extensive Experience)
Oversees corrective action plans to address security deficiencies in the IT environment.
Level 5 Behaviors
(Mastery)
Develops and implements policies and procedures to drive continuous improvements in IT operations.
Skill definition-Proactively defining, analyzing, and streamlining existing business processes within an organization to meet new quotas or standards of quality.
Level 1 Behaviors
(General Familiarity)
Lists the key benefits and effects of business process improvement.
Level 2 Behaviors
(Light Experience)
Identifies the constraints causing bottlenecks in our production.
Level 3 Behaviors
(Moderate Experience)
Pinpoints extraneous steps and sub-steps within the process that don't seem to serve a purpose.
Level 4 Behaviors
(Extensive Experience)
Monitors and evaluates the success or failure of the changes implemented.
Level 5 Behaviors
(Mastery)
Promotes the automation of processes to minimize the number of manual steps and errors.
Skill definition-Applying specific policies, tools and practices to plan and prepare projected revenues, expenses, cash flows, and capital expenditures.
Level 1 Behaviors
(General Familiarity)
Explains the different purposes and uses of our organization's budgets.
Level 2 Behaviors
(Light Experience)
Produces budget reports showing planned vs. actual variances highlighted and explained.
Level 3 Behaviors
(Moderate Experience)
Works with senior management in creating appropriate budget amounts.
Level 4 Behaviors
(Extensive Experience)
Recommends alternative budgeting strategies for resolving budgeting issues in our workplace.
Level 5 Behaviors
(Mastery)
Introduces technologies, policies, and programs for more effective budget management.
There are 0 hard skills for Network Operations Senior Manager.
11 general skills for Network Operations Senior Manager, Business Continuity, IT Environment, Local Area Networks, etc.
11 soft skills for Network Operations Senior Manager, Business Process Improvement, Budgeting, Planning and Organizing, etc.
While the list totals 22 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Network Operations Senior Manager, he or she needs to be skilled in Business Process Improvement, be skilled in Budgeting, and be skilled in Planning and Organizing.
