Installs, troubleshoots, and repairs computer systems, hardware, and computer peripherals.
Resolves internal user problems and ensures correct operation of personal computers. Maintains parts inventory and logs all service/repair activity. May perform system setups for new hires.
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each PC Maintenance Technician I skill and competencie below to view definitions.
Skill definition-Checking the health and performance of equipment to conduct necessary repairs, minimize unplanned downtime, and eliminate any malfunctions.
Level 1 Behaviors
(General Familiarity)
Lists the basic functions and features of equipment diagnostics tools.
Level 2 Behaviors
(Light Experience)
Identifies the proper diagnostic and test equipment to use in locating the defects and causes of mechanical problems.
Level 3 Behaviors
(Moderate Experience)
Performs extensive equipment inspections and diagnostic tests to determine unit readiness and deficiencies.
Level 4 Behaviors
(Extensive Experience)
Interprets OEM manuals and leverages diagnostic tools to determine the best course of action for system repairs.
Level 5 Behaviors
(Mastery)
Oversees the integration of advanced diagnostics tools to maintain the functionality of all equipment.
Skill definition-Identifying and fixing operational or technical problems within a hardware device or equipment to ensure efficient performance.
Level 1 Behaviors
(General Familiarity)
Explains how to use appropriate hardware diagnostic tools for troubleshooting.
Level 2 Behaviors
(Light Experience)
Suggests resolution for common hardware issues to superiors.
Level 3 Behaviors
(Moderate Experience)
Works on hardware setups and installations, troubleshooting, and upgrades to enhance the system's performance.
Level 4 Behaviors
(Extensive Experience)
Manages the assembly and configuration of complex network components and related services.
Level 5 Behaviors
(Mastery)
Generates proactive processes to identify hardware troubleshooting steps before new product releases.
Skill definition-Offering hands-on assistance and solutions to end-users in addressing and troubleshooting technical issues.
Level 1 Behaviors
(General Familiarity)
Explains key principles of customer service essential in delivering technical support.
Level 2 Behaviors
(Light Experience)
Provides first-level support in addressing basic technical issues and requests.
Level 3 Behaviors
(Moderate Experience)
Performs diagnostics to investigate and resolve technical issues provided by the customers.
Level 4 Behaviors
(Extensive Experience)
Monitors the resolution of technical issues to improve the productivity of technical support services.
Level 5 Behaviors
(Mastery)
Establishes policies and procedures to promote uniformity and consistency in technical support delivery.
Skill definition-Maintaining, configuring, and setting up computer hardware to increase business efficiency and staff productivity.
Level 1 Behaviors
(General Familiarity)
Lists the step-by-step procedures for installing computer hardware.
Level 2 Behaviors
(Light Experience)
Tests the compatibility of software applications on our computer hardware.
Level 3 Behaviors
(Moderate Experience)
Provides regular monitoring of our computer hardware to ensure its functionality.
Level 4 Behaviors
(Extensive Experience)
Oversees the maintenance of computer hardware to ensure secure and efficient business operations.
Level 5 Behaviors
(Mastery)
Establishes SOPs to ensure appropriate configuration and maintenance of computer systems.
Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Identifies our internal and external sources for the SOPs we need.
Level 2 Behaviors
(Light Experience)
Participates in the implementation of new SOPs and enhancement of existing ones.
Level 3 Behaviors
(Moderate Experience)
Modifies SOPs accordingly to reflect changes in our business practices and policies.
Level 4 Behaviors
(Extensive Experience)
Optimizes the current SOP development and implementation processes.
Level 5 Behaviors
(Mastery)
Leads cross-functional efforts to develop and implement SOPs across our organization.
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Lists best practices and tools to maintain high accuracy and thoroughness in the workplace.
Level 2 Behaviors
(Light Experience)
Uses checklists to ensure that information goes out error-free.
Level 3 Behaviors
(Moderate Experience)
Suggests solutions to issues that arise while executing the tasks.
Level 4 Behaviors
(Extensive Experience)
Employs techniques for motivating personnel to meet or exceed accuracy goals.
Level 5 Behaviors
(Mastery)
Leads the creation of tools for enhancing and assuring accuracy.
There are 2 hard skills for PC Maintenance Technician I, Equipment Diagnostics, Hardware Troubleshooting.
6 general skills for PC Maintenance Technician I, Technical Support, Computer Hardware, Computer Troubleshooting, etc.
7 soft skills for PC Maintenance Technician I, Standard Operating Procedures (SOP), Attention to Detail, Maintaining Focus, etc.
While the list totals 15 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a PC Maintenance Technician I, he or she needs to be proficient in Standard Operating Procedures (SOP), be proficient in Attention to Detail, and be proficient in Maintaining Focus.
