Skills & Competencies for PC Maintenance Technician I

PC Maintenance Technician I job profile

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JOB SUMMARY for PC Maintenance Technician I

Installs, troubleshoots, and repairs computer systems, hardware, and computer peripherals.

JOB RESPONSIBILITIES for PC Maintenance Technician I

Resolves internal user problems and ensures correct operation of personal computers. Maintains parts inventory and logs all service/repair activity. May perform system setups for new hires.

PC Maintenance Technician I SALARY RANGE

BASE 50%
$51,009
TOTAL 50%
$51,424
Job Level
A01
Job Code
IT10000068
Education/Degree
Associate's Degree
Reports To
Project Leader or Supervisor

PC Maintenance Technician I Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each PC Maintenance Technician I skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
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2 hard skills or competencies (industry competencies) for PC Maintenance Technician I

1 Industry Competency – Equipment Diagnostics
Proficiency Level -1
Skill definition-Checking the health and performance of equipment to conduct necessary repairs, minimize unplanned downtime, and eliminate any malfunctions.
Level 1 Behaviors
(General Familiarity)
Lists the basic functions and features of equipment diagnostics tools.
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Level 2 Behaviors
(Light Experience)
Identifies the proper diagnostic and test equipment to use in locating the defects and causes of mechanical problems.
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Level 3 Behaviors
(Moderate Experience)
Performs extensive equipment inspections and diagnostic tests to determine unit readiness and deficiencies.
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Level 4 Behaviors
(Extensive Experience)
Interprets OEM manuals and leverages diagnostic tools to determine the best course of action for system repairs.
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Level 5 Behaviors
(Mastery)
Oversees the integration of advanced diagnostics tools to maintain the functionality of all equipment.
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2 Industry Competency – Hardware Troubleshooting
Proficiency Level -2
Skill definition-Identifying and fixing operational or technical problems within a hardware device or equipment to ensure efficient performance.
Level 1 Behaviors
(General Familiarity)
Explains how to use appropriate hardware diagnostic tools for troubleshooting.
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Level 2 Behaviors
(Light Experience)
Suggests resolution for common hardware issues to superiors.
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Level 3 Behaviors
(Moderate Experience)
Works on hardware setups and installations, troubleshooting, and upgrades to enhance the system's performance.
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Level 4 Behaviors
(Extensive Experience)
Manages the assembly and configuration of complex network components and related services.
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Level 5 Behaviors
(Mastery)
Generates proactive processes to identify hardware troubleshooting steps before new product releases.
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3 PC Maintenance Technician I - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - PC Maintenance Technician I
Proficiency Level - 4
5 Competency for - PC Maintenance Technician I
Proficiency Level - 5

6 general skills or competencies (Job family competencies) for PC Maintenance Technician I

1 Job Family Competencies – Technical Support
Proficiency Level -2
Skill definition-Offering hands-on assistance and solutions to end-users in addressing and troubleshooting technical issues.
Level 1 Behaviors
(General Familiarity)
Cites the advantages of technical support solutions in customer service.
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Level 2 Behaviors
(Light Experience)
Collects and reports usability feedback from customers to help improve technical support processes.
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Level 3 Behaviors
(Moderate Experience)
Contributes to the improvement of technical support process to enhance customer service.
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Level 4 Behaviors
(Extensive Experience)
Develops action plans to address deficiencies regarding technical support.
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Level 5 Behaviors
(Mastery)
Champions the adaption of new technology and methodologies to increase technical support efficiency.
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2 Job Family Competencies – Computer Hardware
Proficiency Level -2
Skill definition-Maintaining, configuring, and setting up computer hardware to increase business efficiency and staff productivity.
Level 1 Behaviors
(General Familiarity)
Compiles a list of key considerations in choosing computer hardware for our business.
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Level 2 Behaviors
(Light Experience)
Applies technical knowledge to give support to the diagnosis of computer hardware-related issues.
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Level 3 Behaviors
(Moderate Experience)
Deploys new computer hardware and technologies to streamline our business operations.
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Level 4 Behaviors
(Extensive Experience)
Evaluates existing computer systems and recommend necessary upgrades.
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Level 5 Behaviors
(Mastery)
Advocates the use of advanced technologies to automate routine tasks in our organization.
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3 PC Maintenance Technician I - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - PC Maintenance Technician I
Proficiency Level - 4
5 Competency for - PC Maintenance Technician I
Proficiency Level - 5

7 soft skills or competencies (core competencies) for PC Maintenance Technician I

1 Core Competencies – Standard Operating Procedures (SOP)
Proficiency Level -1
Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Cites examples of SOP practices in our business operations.
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Level 2 Behaviors
(Light Experience)
Assists in the preparation of internal standard operating procedures (SOP).
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Level 3 Behaviors
(Moderate Experience)
Ensures internal SOPs are in compliance with industry standards and regulations.
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Level 4 Behaviors
(Extensive Experience)
Develops and delivers training programs to ensure our SOPs are fully communicated and adhered to.
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Level 5 Behaviors
(Mastery)
Champions the adoption of SOP to foster efficiency and consistency.
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2 Core Competencies – Attention to Detail
Proficiency Level -2
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Cites steps and tips to improve attention to detail in the workplace.
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Level 2 Behaviors
(Light Experience)
Keeps full attention when listening to understand the message.
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Level 3 Behaviors
(Moderate Experience)
Implements a variety of cross-checking approaches and mechanisms.
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Level 4 Behaviors
(Extensive Experience)
Creates and implements quality management processes for our business.
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Level 5 Behaviors
(Mastery)
Defines possible hurdles to projects and creates strategies to deal with them.
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3 PC Maintenance Technician I - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - PC Maintenance Technician I
Proficiency Level - 4
5 Competency for - PC Maintenance Technician I
Proficiency Level - 5

Summary of PC Maintenance Technician I skills and competencies

There are 2 hard skills for PC Maintenance Technician I, Equipment Diagnostics, Hardware Troubleshooting.
6 general skills for PC Maintenance Technician I, Technical Support, Computer Hardware, Computer Troubleshooting, etc.
7 soft skills for PC Maintenance Technician I, Standard Operating Procedures (SOP), Attention to Detail, Maintaining Focus, etc.
While the list totals 15 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a PC Maintenance Technician I, he or she needs to be proficient in Standard Operating Procedures (SOP), be proficient in Attention to Detail, and be proficient in Maintaining Focus.

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