Supports the organization's storage systems with capacity planning, allocation, monitoring, and actions to optimize the storage systems.
Plans, configures, troubleshoots, and implements storage systems hardware, software and procedures. Maintains efficient and reliable backup and recovery procedures. Experienced with operating systems and Storage Area Networks (SAN) and backup solutions. Generates reports on storage usage.
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Storage Management Specialist I skill and competencie below to view definitions.
Skill definition-Identifying and fixing operational or technical problems within a hardware device or equipment to ensure efficient performance.
Level 1 Behaviors
(General Familiarity)
Describes basic hardware troubleshooting and logical methods of resolution.
Level 2 Behaviors
(Light Experience)
Assists in troubleshooting hardware issues with workstations and maintaining other computer-related peripherals.
Level 3 Behaviors
(Moderate Experience)
Performs routine hardware maintenance and troubleshooting.
Level 4 Behaviors
(Extensive Experience)
Directs hardware and software installation, configuration, and troubleshooting on complex integrated network systems.
Level 5 Behaviors
(Mastery)
Develops manual on troubleshooting complex performance-related software and hardware issues for various instruments.
Skill definition-Utilizing the latest approaches and advanced tools to anticipate, diagnose, and resolve technical issues and concerns.
Level 1 Behaviors
(General Familiarity)
Describes key principles in troubleshooting customer issues and technical needs.
Level 2 Behaviors
(Light Experience)
Collects and reports recurring technical problems to identify root causes.
Level 3 Behaviors
(Moderate Experience)
Executes guidelines and standards in troubleshooting to ensure good customer service.
Level 4 Behaviors
(Extensive Experience)
Oversees the facilitation of technical troubleshooting functions, including installation and repairs.
Level 5 Behaviors
(Mastery)
Builds a monitoring system to manage the troubleshooting process and ensure adherence to standard processes.
Skill definition-Developing and executing innovative plans to ensure interoperability of business systems in the event of an emergency.
Level 1 Behaviors
(General Familiarity)
Cites examples of best practices for business continuity management.
Level 2 Behaviors
(Light Experience)
Assists in developing plans to shorten the period of operation disruption in our organization.
Level 3 Behaviors
(Moderate Experience)
Analyzes emergency responses to ensure our organization is ready for any emergency.
Level 4 Behaviors
(Extensive Experience)
Delivers prompt resolution to system issues to minimize disruptions in business operations.
Level 5 Behaviors
(Mastery)
Designs tools and processes to simplify the business continuity program.
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Cites steps and tips to improve attention to detail in the workplace.
Level 2 Behaviors
(Light Experience)
Performs assigned responsibilities according to standard procedures and standards.
Level 3 Behaviors
(Moderate Experience)
Implements a variety of cross-checking approaches and mechanisms.
Level 4 Behaviors
(Extensive Experience)
Creates and implements quality management processes for our business.
Level 5 Behaviors
(Mastery)
Defines possible hurdles to projects and creates strategies to deal with them.
Skill definition-Managing and setting priorities, goals, and timetables to boost productivity and efficiency in completing tasks.
Level 1 Behaviors
(General Familiarity)
Cites examples of prioritization methods used to manage and save time in the workplace.
Level 2 Behaviors
(Light Experience)
Applies principles, habits, and skills in organizing schedules to manage time productively.
Level 3 Behaviors
(Moderate Experience)
Demonstrates a willingness to abandon tasks or projects that prove to be of little value to the business.
Level 4 Behaviors
(Extensive Experience)
Creates programs to develop our employees' understanding of time demand and management.
Level 5 Behaviors
(Mastery)
Designs tools to efficiently organize and keep track of tasks in progress to boost productivity.
There are 1 hard skills for Storage Management Specialist I, Hardware Troubleshooting.
11 general skills for Storage Management Specialist I, Technical Troubleshooting, Business Continuity, IT Capacity Management, etc.
6 soft skills for Storage Management Specialist I, Attention to Detail, Time Management, Initiative, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Storage Management Specialist I, he or she needs to be proficient in Attention to Detail, be proficient in Time Management, and be proficient in Initiative.
