Skills & Competencies for Systems Administrator I

Systems Administrator I job profile

JOB SUMMARY for Systems Administrator I

Maintains and supports the integrity of the operating system environment and various computer systems.

JOB RESPONSIBILITIES for Systems Administrator I

Performs systems maintenance tasks, such as system back-up, recovery, and file maintenance to promote uptime and efficient performance. Acquires, installs, and tests system software upgrades and computer components. Configures software and resolves technical problems. Maintains documentation of IT infrastructure and troubleshooting procedures.

Systems Administrator I SALARY RANGE

BASE 50%

$77,919

TOTAL 50%

$79,457
JOB LEVEL
P01
JOB CODE
IT10000447
EDUCATION/DEGREE
Bachelor's Degree
REPORTS TO
Manager

Systems Administrator I Skills and Competencies List

Proficiency Levels and Behavioural Indicators

Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.

Check each Systems Administrator I skill and competencie below to view definitions.

12 general skills or competencies (Job family competencies) for Systems Administrator I

Job Family Competencies – Technical Support

Proficiency Level - 2

Skill definition-Offering hands-on assistance and solutions to end-users in addressing and troubleshooting technical issues.

Level 1 Behaviors

(General Familiarity)

Explains key principles of customer service essential in delivering technical support.

Level 2 Behaviors

(Light Experience)

Identifies the problems and issues that require the assistance of technical support.

Level 3 Behaviors

(Moderate Experience)

Performs diagnostics to investigate and resolve technical issues provided by the customers.

Level 4 Behaviors

(Extensive Experience)

Monitors the resolution of technical issues to improve the productivity of technical support services.

Level 5 Behaviors

(Mastery)

Establishes policies and procedures to promote uniformity and consistency in technical support delivery.

Job Family Competencies – Disaster Recovery

Proficiency Level - 1

Skill definition-Applying methods and processes in executing recovery processes in response to a disaster to protect business IT infrastructure.

Level 1 Behaviors

(General Familiarity)

Identifies the methods, techniques, and processes used in developing a disaster recovery plan.

Level 2 Behaviors

(Light Experience)

Responds to emergency network outages in alignment with disaster recovery plans.

Level 3 Behaviors

(Moderate Experience)

Partners with teams to implement controls and mitigation strategies to reduce disaster recovery risks.

Level 4 Behaviors

(Extensive Experience)

Manages all related activities in disaster recovery planning and implementation to ensure appropriateness and accuracy.

Level 5 Behaviors

(Mastery)

Introduces advanced disaster recovery testing methodologies to efficiently evaluate proposed plans.

Job Family Competencies – Systems Administrator I
Proficiency Level - 3
Systems Administrator I – Skill and Competency
Proficiency Level - 4
Competency for – Systems Administrator I
Proficiency Level - 5
6 soft skills or competencies (core competencies) for Systems Administrator I

Core Competencies – Attention to Detail

Proficiency Level - 2

Skill definition-Executing and completing a task with a high level of accuracy.

Level 1 Behaviors

(General Familiarity)

Lists best practices and tools to maintain high accuracy and thoroughness in the workplace.

Level 2 Behaviors

(Light Experience)

Records all appointments on the calendar to easily track daily activities.

Level 3 Behaviors

(Moderate Experience)

Sets up processes to ensure delivery of high-quality work.

Level 4 Behaviors

(Extensive Experience)

Employs techniques for motivating personnel to meet or exceed accuracy goals.

Level 5 Behaviors

(Mastery)

Leads the creation of tools for enhancing and assuring accuracy.

Core Competencies – Time Management

Proficiency Level - 2

Skill definition-Managing and setting priorities, goals, and timetables to boost productivity and efficiency in completing tasks.

Level 1 Behaviors

(General Familiarity)

Explains the importance of time management in driving the overall productivity of our business.

Level 2 Behaviors

(Light Experience)

Employs the 80-20 rule to avoid perfectionism and minimize time-wasting.

Level 3 Behaviors

(Moderate Experience)

Handles workplace obstacles to maintain focus and manage time efficiently.

Level 4 Behaviors

(Extensive Experience)

Manages teams in streamlining work-related tasks to prioritize highest value tasks firsts.

Level 5 Behaviors

(Mastery)

Keeps current on the latest working models on time management to drive organizational productivity.

Core Competencies – Systems Administrator I
Proficiency Level - 3
Systems Administrator I – Skill and Competency
Proficiency Level - 4
Competency for – Systems Administrator I
Proficiency Level - 5

Summary of Systems Administrator I skills and competencies

There are 0 hard skills for Systems Administrator I.
12 general skills for Systems Administrator I, Technical Support, Disaster Recovery, IT Environment, etc.
6 soft skills for Systems Administrator I, Attention to Detail, Time Management, Initiative, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Systems Administrator I, he or she needs to be proficient in Attention to Detail, be proficient in Time Management, and be proficient in Initiative.

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