Skills & Competencies for Telecommunications Supervisor I

Telecommunications Supervisor I job profile

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JOB SUMMARY for Telecommunications Supervisor I

Oversees a team of specialists to support the maintenance of an organization's telecommunications system.

JOB RESPONSIBILITIES for Telecommunications Supervisor I

Coordinates the installation and repairs of telecommunication equipment. Manages and delegates work orders and assignments. Helps solve and troubleshoot complex issues to mitigate the impact on the performance of the network. Identifies and implements process improvements and leads the implementation of new technologies.

Telecommunications Supervisor I SALARY RANGE

BASE 50%
$85,993
TOTAL 50%
$86,783
Job Level
S01
Job Code
IT10000281
Education/Degree
Bachelor's Degree
Reports To
Manager

Telecommunications Supervisor I Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Telecommunications Supervisor I skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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8 general skills or competencies (Job family competencies) for Telecommunications Supervisor I

1 Job Family Competencies – Technical Troubleshooting
Proficiency Level -2
Skill definition-Utilizing the latest approaches and advanced tools to anticipate, diagnose, and resolve technical issues and concerns.
Level 1 Behaviors
(General Familiarity)
Lists the functions and features of system tools used in technical troubleshooting.
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Level 2 Behaviors
(Light Experience)
Works with tracking software to collect and isolate technical issues for troubleshooting.
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Level 3 Behaviors
(Moderate Experience)
Uses troubleshooting techniques to resolve technical problems at a high scope and complexity.
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Level 4 Behaviors
(Extensive Experience)
Sets standards and metrics in evaluating and ensuring the consistency of technical troubleshooting.
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Level 5 Behaviors
(Mastery)
Establishes techniques and procedures to ensure seamless delivery of technical troubleshooting and support.
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2 Job Family Competencies – IT Environment
Proficiency Level -1
Skill definition-Using all IT infrastructure, hardware, software, and systems to support business operations and achieve business strategies.
Level 1 Behaviors
(General Familiarity)
Lists the importance of IT internal control and audit in a technical environment.
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Level 2 Behaviors
(Light Experience)
Supports the documentation process of the IT environment across the technology landscape.
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Level 3 Behaviors
(Moderate Experience)
Utilizes tools and systems to provide continuous security monitoring for the IT environment.
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Level 4 Behaviors
(Extensive Experience)
Reviews IT infrastructure and systems performance to assess the operational costs, productivity levels, and other metrics.
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Level 5 Behaviors
(Mastery)
Establishes security standards to improve the resiliency of IT operations.
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3 Telecommunications Supervisor I - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Telecommunications Supervisor I
Proficiency Level - 4
5 Competency for - Telecommunications Supervisor I
Proficiency Level - 5

11 soft skills or competencies (core competencies) for Telecommunications Supervisor I

1 Core Competencies – Standard Operating Procedures (SOP)
Proficiency Level -2
Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Lists the typical processes of SOP development.
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Level 2 Behaviors
(Light Experience)
Participates in the implementation of new SOPs and enhancement of existing ones.
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Level 3 Behaviors
(Moderate Experience)
Modifies SOPs accordingly to reflect changes in our business practices and policies.
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Level 4 Behaviors
(Extensive Experience)
Optimizes the current SOP development and implementation processes.
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Level 5 Behaviors
(Mastery)
Leads cross-functional efforts to develop and implement SOPs across our organization.
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2 Core Competencies – Planning and Organizing
Proficiency Level -2
Skill definition-Managing and prioritizing resources and workloads by creating well-organized plans to attain organizational goals and objectives.
Level 1 Behaviors
(General Familiarity)
Lists commonly used tools in workplace planning and organization.
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Level 2 Behaviors
(Light Experience)
Works with specific tools in prioritizing and allocating resources to ensure task accuracy.
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Level 3 Behaviors
(Moderate Experience)
Prepares schedules to plan, organize, and complete priorities promptly.
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Level 4 Behaviors
(Extensive Experience)
Sets short- and long-term objectives to organize team workload and improve efficiency.
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Level 5 Behaviors
(Mastery)
Leads the development of new techniques and strategies to drive effective planning and organization.
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3 Telecommunications Supervisor I - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Telecommunications Supervisor I
Proficiency Level - 4
5 Competency for - Telecommunications Supervisor I
Proficiency Level - 5

Summary of Telecommunications Supervisor I skills and competencies

There are 0 hard skills for Telecommunications Supervisor I.
8 general skills for Telecommunications Supervisor I, Technical Troubleshooting, IT Environment, Local Area Networks, etc.
11 soft skills for Telecommunications Supervisor I, Standard Operating Procedures (SOP), Planning and Organizing, Coordination, etc.
While the list totals 19 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Telecommunications Supervisor I, he or she needs to be proficient in Standard Operating Procedures (SOP), be proficient in Planning and Organizing, and be proficient in Coordination.

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