Skills & Competencies for Knowledge Management Director

Knowledge Management Director job profile

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JOB SUMMARY for Knowledge Management Director

Directs the knowledge management strategy, aligning information assets with business priorities to drive efficiency, decision-making, and organizational learning.

JOB RESPONSIBILITIES for Knowledge Management Director

Develops scalable systems, governance, and processes to ensure seamless access to accurate and up-to-date knowledge across the organization. Oversees the knowledge management platforms, databases, and collaboration tools to enable integration, innovation, and adoption. Partners with senior leadership and cross-functional teams to identify knowledge gaps, mitigate risk, and unlock organizational insights.

Knowledge Management Director SALARY RANGE

BASE 50%
$229,977
TOTAL 50%
$257,094
Job Level
M04
Job Code
IT10000224
Education/Degree
Bachelor's Degree
Reports To
Senior Management

Knowledge Management Director Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Knowledge Management Director skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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10 general skills or competencies (Job family competencies) for Knowledge Management Director

1 Job Family Competencies – Training and Development
Proficiency Level -4
Skill definition-The process of improving the job performance of an individual or group through structured and planned training sessions.
Level 1 Behaviors
(General Familiarity)
Discusses commonly used techniques and methods in the training and development process.
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Level 2 Behaviors
(Light Experience)
Conducts preparation in instructional materials and resources to communicate information-based training.
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Level 3 Behaviors
(Moderate Experience)
Delivers training and development program adjusting to various types of audience.
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Level 4 Behaviors
(Extensive Experience)
Evaluates the performance of training sessions and recommends improvements accordingly.
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Level 5 Behaviors
(Mastery)
Develops metrics system to evaluate the effectiveness and impact of training.
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2 Job Family Competencies – Training Management
Proficiency Level -4
Skill definition-Administrating, creating, documentation, tracking, and reporting training programs to drive improvements to the performance and productivity of employees.
Level 1 Behaviors
(General Familiarity)
Describes the concepts and components of training management.
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Level 2 Behaviors
(Light Experience)
Gathers information from management, employees, and other departments regarding the effectiveness of training programs.
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Level 3 Behaviors
(Moderate Experience)
Consults on the application of training needs assessment techniques.
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Level 4 Behaviors
(Extensive Experience)
Leverages training KPIs to track success and progress.
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Level 5 Behaviors
(Mastery)
Designs metrics to evaluate the effectiveness of current e-learning systems.
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3 Knowledge Management Director - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Knowledge Management Director
Proficiency Level - 4
5 Competency for - Knowledge Management Director
Proficiency Level - 5

11 soft skills or competencies (core competencies) for Knowledge Management Director

1 Core Competencies – Business Acumen
Proficiency Level -3
Skill definition-Insight into our organization's business, goals, and values. Ability to design and implement initiatives that facilitate successful outcomes.
Level 1 Behaviors
(General Familiarity)
Describes the market conditions that impact the business.
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Level 2 Behaviors
(Light Experience)
Collects and compiles competitor information for competitive analysis.
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Level 3 Behaviors
(Moderate Experience)
Applies technical expertise, business sense, and product knowledge to manage the product lifecycle effectively.
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Level 4 Behaviors
(Extensive Experience)
Coordinates technical and business teams to solve complex and diverse customer problems.
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Level 5 Behaviors
(Mastery)
Builds strong business partnerships internally and externally to drive "win-win" business successes.
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2 Core Competencies – Knowledge Management
Proficiency Level -5
Skill definition-The process of identifying, using, sharing, and maintaining an organization's intellectual assets, best practices, product innovations, etc. to improve organizational performance.
Level 1 Behaviors
(General Familiarity)
Discusses the benefits and importance of knowledge management in driving organizational performance.
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Level 2 Behaviors
(Light Experience)
Collects and prepares data for transformation into information used for knowledge capture.
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Level 3 Behaviors
(Moderate Experience)
Collaborates with different teams to identify useful information for knowledge capture.
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Level 4 Behaviors
(Extensive Experience)
Creates a quality review process for the knowledge content to ensure the accuracy of the knowledge database.
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Level 5 Behaviors
(Mastery)
Establishes metrics to track and evaluate the effectiveness of the knowledge management initiatives.
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3 Knowledge Management Director - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Knowledge Management Director
Proficiency Level - 4
5 Competency for - Knowledge Management Director
Proficiency Level - 5

Summary of Knowledge Management Director skills and competencies

There are 0 hard skills for Knowledge Management Director..
10 general skills for Knowledge Management Director, Training and Development, Training Management, Business Analysis, etc.
11 soft skills for Knowledge Management Director, Business Acumen, Knowledge Management, Budgeting, etc.
While the list totals 21 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Knowledge Management Director, he or she needs to be skilled in Business Acumen, be an expert in Knowledge Management, and be skilled in Budgeting.

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