Skills & Competencies for Knowledge Management Director

Knowledge Management Director job profile

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JOB SUMMARY for Knowledge Management Director

Directs the knowledge management strategy, aligning information assets with business priorities to drive efficiency, decision-making, and organizational learning.

JOB RESPONSIBILITIES for Knowledge Management Director

Develops scalable systems, governance, and processes to ensure seamless access to accurate and up-to-date knowledge across the organization. Oversees the knowledge management platforms, databases, and collaboration tools to enable integration, innovation, and adoption. Partners with senior leadership and cross-functional teams to identify knowledge gaps, mitigate risk, and unlock organizational insights.

Knowledge Management Director SALARY RANGE

BASE 50%
$229,977
TOTAL 50%
$257,094
Job Level
M04
Job Code
IT10000224
Education/Degree
Bachelor's Degree
Reports To
Senior Management

Knowledge Management Director Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Knowledge Management Director skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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10 general skills or competencies (Job family competencies) for Knowledge Management Director

1 Job Family Competencies – Training and Development
Proficiency Level -4
Skill definition-The process of improving the job performance of an individual or group through structured and planned training sessions.
Level 1 Behaviors
(General Familiarity)
Compiles a list of risks and challenges in the training and development process.
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Level 2 Behaviors
(Light Experience)
Applies appropriate methods and tools in assessing the learning needs of a specific group of employees.
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Level 3 Behaviors
(Moderate Experience)
Assesses training needs to develop a curriculum in support of employee skill development.
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Level 4 Behaviors
(Extensive Experience)
Creates the strategy and oversees the design, development and delivery of training programs to ensure compliance with regulations.
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Level 5 Behaviors
(Mastery)
Champions the adoption of assessment instruments to evaluate learning outcomes.
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2 Job Family Competencies – Training Management
Proficiency Level -4
Skill definition-Administrating, creating, documentation, tracking, and reporting training programs to drive improvements to the performance and productivity of employees.
Level 1 Behaviors
(General Familiarity)
Cites examples of training methods to improve employee engagement.
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Level 2 Behaviors
(Light Experience)
Enters training completion data into the management system to ensure an accurate reflection of performance progress.
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Level 3 Behaviors
(Moderate Experience)
Coaches others on the techniques of effectively delivering training sessions.
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Level 4 Behaviors
(Extensive Experience)
Leads the coordination of internal and external training programs to promote employee development.
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Level 5 Behaviors
(Mastery)
Designs effective training and development programs to strengthen technical and management skills.
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3 Knowledge Management Director - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Knowledge Management Director
Proficiency Level - 4
5 Competency for - Knowledge Management Director
Proficiency Level - 5

11 soft skills or competencies (core competencies) for Knowledge Management Director

1 Core Competencies – Business Acumen
Proficiency Level -3
Skill definition-Insight into our organization's business, goals, and values. Ability to design and implement initiatives that facilitate successful outcomes.
Level 1 Behaviors
(General Familiarity)
Describes how our business makes money and our key business objectives.
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Level 2 Behaviors
(Light Experience)
Assists in designing business models and operating plans.
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Level 3 Behaviors
(Moderate Experience)
Analyses the business impact of demographic changes; suggests effective responses.
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Level 4 Behaviors
(Extensive Experience)
Consults on the selection and adjustment of the go-to-market strategy.
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Level 5 Behaviors
(Mastery)
Builds a mentoring model to ensure a continuous increase of business sense within our business.
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2 Core Competencies – Knowledge Management
Proficiency Level -5
Skill definition-The process of identifying, using, sharing, and maintaining an organization's intellectual assets, best practices, product innovations, etc. to improve organizational performance.
Level 1 Behaviors
(General Familiarity)
Lists the basic types and functions of knowledge management systems and tools.
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Level 2 Behaviors
(Light Experience)
Updates the knowledge databases regularly to keep the contents up to date.
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Level 3 Behaviors
(Moderate Experience)
Utilizes knowledge databases and management tools to communicate complex information to internal and external clients.
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Level 4 Behaviors
(Extensive Experience)
Provides internal training and consulting on KM concepts and methodologies.
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Level 5 Behaviors
(Mastery)
Stays current on the latest knowledge management trends and best practices; drives changes within our business.
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3 Knowledge Management Director - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Knowledge Management Director
Proficiency Level - 4
5 Competency for - Knowledge Management Director
Proficiency Level - 5

Summary of Knowledge Management Director skills and competencies

There are 0 hard skills for Knowledge Management Director..
10 general skills for Knowledge Management Director, Training and Development, Training Management, Business Analysis, etc.
11 soft skills for Knowledge Management Director, Business Acumen, Knowledge Management, Budgeting, etc.
While the list totals 21 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Knowledge Management Director, he or she needs to be skilled in Business Acumen, be an expert in Knowledge Management, and be skilled in Budgeting.

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