Skills & Competencies for Knowledge Management Director

Knowledge Management Director job profile

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JOB SUMMARY for Knowledge Management Director

Directs the knowledge management strategy, aligning information assets with business priorities to drive efficiency, decision-making, and organizational learning.

JOB RESPONSIBILITIES for Knowledge Management Director

Develops scalable systems, governance, and processes to ensure seamless access to accurate and up-to-date knowledge across the organization. Oversees the knowledge management platforms, databases, and collaboration tools to enable integration, innovation, and adoption. Partners with senior leadership and cross-functional teams to identify knowledge gaps, mitigate risk, and unlock organizational insights.

Knowledge Management Director SALARY RANGE

BASE 50%
$229,977
TOTAL 50%
$257,094
Job Level
M04
Job Code
IT10000224
Education/Degree
Bachelor's Degree
Reports To
Senior Management

Knowledge Management Director Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Knowledge Management Director skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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10 general skills or competencies (Job family competencies) for Knowledge Management Director

1 Job Family Competencies – Training and Development
Proficiency Level -4
Skill definition-The process of improving the job performance of an individual or group through structured and planned training sessions.
Level 1 Behaviors
(General Familiarity)
Explains the importance and benefits of the training and development process.
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Level 2 Behaviors
(Light Experience)
Supports employees in learning course accessibility through various delivery channels.
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Level 3 Behaviors
(Moderate Experience)
Designs engaging and media-rich instructional to support training and continued learning and development.
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Level 4 Behaviors
(Extensive Experience)
Oversees the training sessions for employee skill enhancement.
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Level 5 Behaviors
(Mastery)
Keeps abreast of new developments and innovations related to training and development.
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2 Job Family Competencies – Training Management
Proficiency Level -4
Skill definition-Administrating, creating, documentation, tracking, and reporting training programs to drive improvements to the performance and productivity of employees.
Level 1 Behaviors
(General Familiarity)
Follows principles and practices of the training management.
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Level 2 Behaviors
(Light Experience)
Tracks and reports the effectiveness of professional development programs to senior management.
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Level 3 Behaviors
(Moderate Experience)
Leads the development of training needs questionnaires.
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Level 4 Behaviors
(Extensive Experience)
Provides training and guidance to the management to increase workforce flexibility.
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Level 5 Behaviors
(Mastery)
Leads the design of advanced tools and methods for training needs assessment and evaluation.
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3 Knowledge Management Director - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Knowledge Management Director
Proficiency Level - 4
5 Competency for - Knowledge Management Director
Proficiency Level - 5

11 soft skills or competencies (core competencies) for Knowledge Management Director

1 Core Competencies – Business Acumen
Proficiency Level -3
Skill definition-Insight into our organization's business, goals, and values. Ability to design and implement initiatives that facilitate successful outcomes.
Level 1 Behaviors
(General Familiarity)
Explains our key business strategies and priorities.
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Level 2 Behaviors
(Light Experience)
Reports and communicates market and competitor status regularly to the management team.
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Level 3 Behaviors
(Moderate Experience)
Implements effective marketing strategies that achieve improved business outcomes.
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Level 4 Behaviors
(Extensive Experience)
Optimizes business processes based on deep insight into various business unit functions.
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Level 5 Behaviors
(Mastery)
Evaluates industry and market trends to identify new business opportunities.
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2 Core Competencies – Knowledge Management
Proficiency Level -5
Skill definition-The process of identifying, using, sharing, and maintaining an organization's intellectual assets, best practices, product innovations, etc. to improve organizational performance.
Level 1 Behaviors
(General Familiarity)
Explains the differences among data, information, and knowledge.
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Level 2 Behaviors
(Light Experience)
Tracks usage of knowledge and supports the development processes to improve knowledge transfer.
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Level 3 Behaviors
(Moderate Experience)
Troubleshoots technical issues of Knowledge Management systems in a timely manner to improve performance.
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Level 4 Behaviors
(Extensive Experience)
Creates a quality review process for the knowledge content to ensure the accuracy of the knowledge database.
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Level 5 Behaviors
(Mastery)
Establishes metrics to track and evaluate the effectiveness of the knowledge management initiatives.
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3 Knowledge Management Director - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Knowledge Management Director
Proficiency Level - 4
5 Competency for - Knowledge Management Director
Proficiency Level - 5

Summary of Knowledge Management Director skills and competencies

There are 0 hard skills for Knowledge Management Director..
10 general skills for Knowledge Management Director, Training and Development, Training Management, Business Analysis, etc.
11 soft skills for Knowledge Management Director, Business Acumen, Knowledge Management, Budgeting, etc.
While the list totals 21 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Knowledge Management Director, he or she needs to be skilled in Business Acumen, be an expert in Knowledge Management, and be skilled in Budgeting.

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