Skills & Competencies for User Liaison
User Liaison job profile
Book a Demo and Receive a Sample Job ProfileJOB SUMMARY for User Liaison
Serves as a liaison between systems personnel and end users, such as a client or business unit.
JOB RESPONSIBILITIES for User Liaison
Provides systems analysis to ensure the needs of the user are met. May assist in system implementation or training.
User Liaison SALARY RANGE
BASE 50%
$79,360
TOTAL 50%
$81,678
Job Level
P02
Job Code
IT10000296
Education/Degree
Bachelor's Degree
Reports To
Manager or Head of a Unit/Department
User Liaison Skills and Competencies List
11 general skills or competencies (Job family competencies) for User Liaison
1
Job Family Competencies –
End-User Training
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Lists the support and learning tools used in providing end-user training.
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Level 2 Behaviors
(Light Experience)
Identifies end-user training needs to support the development and planning of training programs.
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Level 3 Behaviors
(Moderate Experience)
Updates and tests training curriculum to fulfill and improve knowledge and roles of end-users.
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Level 4 Behaviors
(Extensive Experience)
Sets the direction for a variety of training modalities to enable end-user competence.
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Level 5 Behaviors
(Mastery)
Mentors periodic training sessions to ensure compliance with established procurement policies.
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2
Job Family Competencies –
Technical Support
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Describes the difference between the three levels of technical support.
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Level 2 Behaviors
(Light Experience)
Follows standard procedures in providing technical support and escalations.
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Level 3 Behaviors
(Moderate Experience)
Delivers tier II support services to resolve and diagnose complex technical problems.
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Level 4 Behaviors
(Extensive Experience)
Facilitates training to employees on the development and delivery of standard technical assistance.
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Level 5 Behaviors
(Mastery)
Creates a monitoring system to evaluate technical support metrics and maximize customer support.
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3
User Liaison
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
User Liaison
Proficiency Level - 4
5
Competency for -
User Liaison
Proficiency Level - 5
7 soft skills or competencies (core competencies) for User Liaison
1
Core Competencies –
Attention to Detail
Proficiency Level -3
Level 1 Behaviors
(General Familiarity)
Explains why attention to detail plays an important role in own function or unit.
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Level 2 Behaviors
(Light Experience)
Performs assigned responsibilities according to standard procedures and standards.
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Level 3 Behaviors
(Moderate Experience)
Implements a variety of cross-checking approaches and mechanisms.
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Level 4 Behaviors
(Extensive Experience)
Demonstrates expertise in quality assurance tools, techniques, and standards.
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Level 5 Behaviors
(Mastery)
Designs techniques for measuring the cost and impact of errors.
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2
Core Competencies –
Time Management
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Describes how to utilize a time management matrix for efficient completion of most important tasks.
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Level 2 Behaviors
(Light Experience)
Applies principles, habits, and skills in organizing schedules to manage time productively.
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Level 3 Behaviors
(Moderate Experience)
Demonstrates a willingness to abandon tasks or projects that prove to be of little value to the business.
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Level 4 Behaviors
(Extensive Experience)
Develops best techniques and methods to improve time management throughout our business.
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Level 5 Behaviors
(Mastery)
Designs tools to efficiently organize and keep track of tasks in progress to boost productivity.
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3
User Liaison
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
User Liaison
Proficiency Level - 4
5
Competency for -
User Liaison
Proficiency Level - 5
Summary of User Liaison skills and competencies
There are 0 hard skills for User Liaison.
11 general skills for User Liaison, End-User Training, Technical Support, Business Analysis, etc.
7 soft skills for User Liaison, Attention to Detail, Time Management, Initiative, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a User Liaison, he or she needs to be skilled in Attention to Detail, be proficient in Time Management, and be proficient in Initiative.
11 general skills for User Liaison, End-User Training, Technical Support, Business Analysis, etc.
7 soft skills for User Liaison, Attention to Detail, Time Management, Initiative, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a User Liaison, he or she needs to be skilled in Attention to Detail, be proficient in Time Management, and be proficient in Initiative.
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