Responsible for Customer Relationship Management (CRM) system integration.
Ensures all functions of CRM system effectively work with all other applications and operating systems.
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each CRM Integration Specialist skill and competencie below to view definitions.
Skill definition-Applying computer science and engineering principles, methods, and practices to design, develop, deploy, and maintain reliable software systems.
Level 1 Behaviors
(General Familiarity)
Defines the concepts, components, and methodologies used in software engineering.
Level 2 Behaviors
(Light Experience)
Follows established guidelines and standards when carrying out basic software maintenance tasks.
Level 3 Behaviors
(Moderate Experience)
Operates complex quality assurance tools to test and evaluate software products before deployment.
Level 4 Behaviors
(Extensive Experience)
Directs the implementation of testing procedures to improve the usability of software products.
Level 5 Behaviors
(Mastery)
Designs and builds news software engineering tools to drive efficiency in operations.
Skill definition-Designing integration interfaces and solutions to merge software subsystems into a unified system to boost productivity and functionality.
Level 1 Behaviors
(General Familiarity)
Describes the integration methods used for merging different software components.
Level 2 Behaviors
(Light Experience)
Follows the software integration guidelines and procedures to ensure an effective system merging.
Level 3 Behaviors
(Moderate Experience)
Evaluates software systems and data forms to identify integration requirements.
Level 4 Behaviors
(Extensive Experience)
Guides teams to ensure conformance of integration specifications with technical requirements.
Level 5 Behaviors
(Mastery)
Designs and builds integration tools and technologies to provide software solutions in increasing system connectivity.
Skill definition-Automating and integrating the efforts of IT operations and development teams to deliver software applications faster.
Level 1 Behaviors
(General Familiarity)
Describes the concepts, features, and principles of DevOps.
Level 2 Behaviors
(Light Experience)
Assists in code development, review, and merging to quickly deploy infrastructure and servers.
Level 3 Behaviors
(Moderate Experience)
Deploys serverless code on a computing platform to automate DevOps tasks.
Level 4 Behaviors
(Extensive Experience)
Leads the selection and development of DevOps toolchains according to organizational goals.
Level 5 Behaviors
(Mastery)
Champions the establishment and continued use of DevOps best practices.
Skill definition-Maintaining software that runs on a computer that serves as an interface between computer hardware components and the user.
Level 1 Behaviors
(General Familiarity)
Explains the technical and main functions of computer operating systems.
Level 2 Behaviors
(Light Experience)
Lists and reports basic technical issues with operating systems.
Level 3 Behaviors
(Moderate Experience)
Manages security testing of operating systems through OS patch updates.
Level 4 Behaviors
(Extensive Experience)
Manages the troubleshooting of various complex operating systems issues and necessary upgrades.
Level 5 Behaviors
(Mastery)
Predicts trends and updates in the development of various operating systems.
Skill definition-Managing and prioritizing resources and workloads by creating well-organized plans to attain organizational goals and objectives.
Level 1 Behaviors
(General Familiarity)
Explains the importance of planning and organization in building a good working environment.
Level 2 Behaviors
(Light Experience)
Identifies key implications of ineffective planning and organization that affects decision-making.
Level 3 Behaviors
(Moderate Experience)
Leverages key performance indicators to measure progress completion against performance metrics.
Level 4 Behaviors
(Extensive Experience)
Manages the planning and sequencing of activities to create well-planned schedules and achieve goals on time.
Level 5 Behaviors
(Mastery)
Establishes standards for planning and organization processes to align efforts with business goals.
Skill definition-Ability to plan, execute, and adjust job duties to achieve business goals.
Level 1 Behaviors
(General Familiarity)
Lists the roles and responsibilities of coordination in the workplace.
Level 2 Behaviors
(Light Experience)
Selects and utilizes tracking tools to manage daily tasks.
Level 3 Behaviors
(Moderate Experience)
Delegates and coordinates a team's duties to ensure no overlap between responsibilities.
Level 4 Behaviors
(Extensive Experience)
Facilitates groups and diverse areas to work together effectively.
Level 5 Behaviors
(Mastery)
Leads in the establishment of best practices for planning multiple activities.
There are 4 hard skills for CRM Integration Specialist, Software Engineering, Software Integration Engineering, Enterprise Application Integration (EAI), etc.
3 general skills for CRM Integration Specialist, DevOps, Operating System, Programming.
11 soft skills for CRM Integration Specialist, Planning and Organizing, Coordination, Judgment and Decision Making, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a CRM Integration Specialist, he or she needs to be proficient in Planning and Organizing, be proficient in Coordination, and be proficient in Judgment and Decision Making.
