Performs and oversees various administrative functions and processes and acts as the organization's point person for outside vendors and service providers.
Plans and coordinates office-wide facilities maintenance, space planning, moves, equipment installations, and other events or projects with internal and external stakeholders. Monitors inventory and places orders for office equipment, supplies, or provisions. Manages or administers accounting processes including budgeting, invoice processing, employee expense reports, reimbursements, petty cash, and time tracking. May support HR activities or initiatives with employee onboarding and interview coordination, and training. Performs company database or system administration tasks, including data input, reporting, user support, and upgrades. Resolves day-to-day problems and coordinates with stakeholders to obtain solutions.
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Office Services Professional I skill and competencie below to view definitions.
Skill definition-Ability to use computers and related technology efficiently.
Level 1 Behaviors
(General Familiarity)
Explains how to install and uninstall operating systems and office suites.
Level 2 Behaviors
(Light Experience)
Deals with saving, locating, and retrieving files in various computer directories.
Level 3 Behaviors
(Moderate Experience)
Maintains the important complex office-based programs.
Level 4 Behaviors
(Extensive Experience)
Evaluates software products' compliance with industry standards to ensure the absence of any issues.
Level 5 Behaviors
(Mastery)
Designs the appearance, navigation, and content organization of a website.
Skill definition-Transcribing information into an electronic medium such as a computer or other electronic device.
Level 1 Behaviors
(General Familiarity)
Describes the importance of accurate data entry to maintain a productive recordkeeping system.
Level 2 Behaviors
(Light Experience)
Collects data by sorting information to prepare a source for computer entry.
Level 3 Behaviors
(Moderate Experience)
Performs complicated data entry functions for deficiencies and checks images.
Level 4 Behaviors
(Extensive Experience)
Drives a zero error rate in data entry by enabling data profiling to reduce data redundancy.
Level 5 Behaviors
(Mastery)
Designs data quality verification process to consistently meet timelines of data entry operations.
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Explains why attention to detail plays an important role in own function or unit.
Level 2 Behaviors
(Light Experience)
Performs assigned responsibilities according to standard procedures and standards.
Level 3 Behaviors
(Moderate Experience)
Processes large quantities of detailed information with high levels of accuracy.
Level 4 Behaviors
(Extensive Experience)
Demonstrates expertise in quality assurance tools, techniques, and standards.
Level 5 Behaviors
(Mastery)
Designs techniques for measuring the cost and impact of errors.
Skill definition-Following and completing tasks that support the mission and goals of our leaders and our organization.
Level 1 Behaviors
(General Familiarity)
Describes the objective of followership for any project or organization.
Level 2 Behaviors
(Light Experience)
Asks for input from and listens actively to teammates to promote understanding.
Level 3 Behaviors
(Moderate Experience)
Deals with multiple types of responsibilities.
Level 4 Behaviors
(Extensive Experience)
Coaches others on the importance of goal achievement rather than personal recognition.
Level 5 Behaviors
(Mastery)
Establishes clear expectations to set active and robust followership.
There are 0 hard skills for Office Services Professional I.
11 general skills for Office Services Professional I, Computer Literacy, Data Entry, Document Processing, etc.
6 soft skills for Office Services Professional I, Attention to Detail, Followership, Effective Communication, etc.
While the list totals 17 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as an Office Services Professional I, he or she needs to be skilled in Attention to Detail, be proficient in Followership, and be proficient in Effective Communication.
