Manages all aspects of technical incident response from initiation to conclusion.
Assesses the nature of the incident and determines what resources are needed to resolve the situation and restore service. Coordinates all efforts to contain and resolve the incident. Leads communications and conference calls with the team, stakeholders, customers, and others to provide updates. Documents all activities occurring during the incident following policy and using established methodologies. Conducts a root cause analysis for each incident to define follow-up action items and to make recommendations to stakeholders.
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Incident Response Manager skill and competencie below to view definitions.
Skill definition-Identifying and analyzing the causes of issues to reduce recurrence using problem-solving techniques.
Level 1 Behaviors
(General Familiarity)
Identifies established routes and processes in conducting root cause analysis.
Level 2 Behaviors
(Light Experience)
Responds to quality issues across our business using root cause problem analysis.
Level 3 Behaviors
(Moderate Experience)
Provides guidance on the data collection and review process to support the root cause analysis process.
Level 4 Behaviors
(Extensive Experience)
Promotes the use of tools to drive root cause analysis and corrective actions.
Level 5 Behaviors
(Mastery)
Establishes and facilitates a root cause analysis-friendly culture and environment across our business.
Skill definition-Developing and executing innovative plans to ensure interoperability of business systems in the event of an emergency.
Level 1 Behaviors
(General Familiarity)
Describes the modern business continuity concepts and best practices.
Level 2 Behaviors
(Light Experience)
Documents used processes in developing business continuity plans.
Level 3 Behaviors
(Moderate Experience)
Maintains appropriate fail-over systems to continue business operations during disruptive events.
Level 4 Behaviors
(Extensive Experience)
Leverages metrics to monitor the performance of business continuity programs.
Level 5 Behaviors
(Mastery)
Develops recovery processes that align with the company’s business continuity strategies.
Skill definition-Applying technologies, processes, and controls to protect our organizational assets from cyber-attacks and threats.
Level 1 Behaviors
(General Familiarity)
Identifies cybersecurity techniques and related principles.
Level 2 Behaviors
(Light Experience)
Researches trends on cyber threats and new developments on emerging cybersecurity topics.
Level 3 Behaviors
(Moderate Experience)
Leverages the usage of best controls and program strategies to minimize risks and cyber threats in the company.
Level 4 Behaviors
(Extensive Experience)
Leads a team in streamlining protection processes to manage complex cybersecurity technologies.
Level 5 Behaviors
(Mastery)
Leads the development and implementation of cybersecurity best practices to improve enterprise security.
Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Identifies our internal and external sources for the SOPs we need.
Level 2 Behaviors
(Light Experience)
Gathers information on workflows and business controlling points.
Level 3 Behaviors
(Moderate Experience)
Maintains the accuracy of SOPs to provide consistent guidance in our workplace.
Level 4 Behaviors
(Extensive Experience)
Leverages the use of SOPs to solve business and operation problems.
Level 5 Behaviors
(Mastery)
Keeps abreast of industry regulation and its effect on our internal SOPs.
Skill definition-Applying specific policies, tools and practices to plan and prepare projected revenues, expenses, cash flows, and capital expenditures.
Level 1 Behaviors
(General Familiarity)
Explains the different purposes and uses of our organization's budgets.
Level 2 Behaviors
(Light Experience)
Produces budget reports showing planned vs. actual variances highlighted and explained.
Level 3 Behaviors
(Moderate Experience)
Reviews and helps approve major budget adjustments to negotiate and reconcile line variances.
Level 4 Behaviors
(Extensive Experience)
Monitors budgeting processes to ensure adherence to our organization's financial practices and standards.
Level 5 Behaviors
(Mastery)
Forecasts asset needs to leverage available inventory and data compilation for annual budgeting.
There are 1 hard skills for Incident Response Manager, Root Cause Analysis.
10 general skills for Incident Response Manager, Business Continuity, Cybersecurity, Disaster Recovery, etc.
12 soft skills for Incident Response Manager, Standard Operating Procedures (SOP), Budgeting, Risk Management, etc.
While the list totals 23 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as an Incident Response Manager, he or she needs to be skilled in Standard Operating Procedures (SOP), be proficient in Budgeting, and be skilled in Risk Management.
