Monitors performance and performs maintenance processes to ensure network systems operate at required levels of speed and reliability.
Identifies and troubleshoots network issues and follows procedures to resolve problems. Documents network issues and configuration changes as soon as they occur. May perform upgrades, preventative maintenance, or equipment installation. Follows standard operating procedures to notify users of outages or changes to network status.
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Network Control Technician II skill and competencie below to view definitions.
Skill definition-Utilizing the latest approaches and advanced tools to anticipate, diagnose, and resolve technical issues and concerns.
Level 1 Behaviors
(General Familiarity)
Documents procedures and best practices used in conducting technical troubleshooting.
Level 2 Behaviors
(Light Experience)
Documents and escalates complex technical issues from prompt troubleshooting.
Level 3 Behaviors
(Moderate Experience)
Researches possible avenues and best tools to deliver prompt troubleshooting to technical issues.
Level 4 Behaviors
(Extensive Experience)
Provides training for service team in performing basic troubleshooting of complex technical issues.
Level 5 Behaviors
(Mastery)
Designs system troubleshooting tools to improve efficiency in dealing with technical issues.
Skill definition-Knowledge of and ability to apply help desk processes for handling and resolving customer grievances and issues quickly and efficiently.
Level 1 Behaviors
(General Familiarity)
Explains the importance of providing help desk support.
Level 2 Behaviors
(Light Experience)
Reports issues in the help desk procedures to gather user information and address technical problems.
Level 3 Behaviors
(Moderate Experience)
Implements a help desk solution to troubleshoot computer connectivity issues.
Level 4 Behaviors
(Extensive Experience)
Develops knowledge repository documents to reduce help desk support volumes and improve customer service.
Level 5 Behaviors
(Mastery)
Constructs a monitoring system to evaluate and review the ticketing system in help desk software.
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Identifies the procedures for making sure that results are mistake-free.
Level 2 Behaviors
(Light Experience)
Processes limited amounts of detailed information with reasonable accuracy.
Level 3 Behaviors
(Moderate Experience)
Reviews and analyzes the accuracy of data and details.
Level 4 Behaviors
(Extensive Experience)
Designs systems to help the team organize and track details and project progress.
Level 5 Behaviors
(Mastery)
Develops best practices for identifying and correcting errors, oversights, and omissions.
Skill definition-Concentrating on a single task and bringing ideas and responsibilities to completion.
Level 1 Behaviors
(General Familiarity)
Explains the definition of focus.
Level 2 Behaviors
(Light Experience)
Focuses on one task at a time to increase the quality of work and maintain attention span.
Level 3 Behaviors
(Moderate Experience)
Handles complex issues that may cause interruptions to minimize workplace distractions.
Level 4 Behaviors
(Extensive Experience)
Facilitates close collaboration between colleagues to share insights on how to maintain focus.
Level 5 Behaviors
(Mastery)
Designs time management tools and techniques to drive focus throughout our business.
There are 0 hard skills for Network Control Technician II.
12 general skills for Network Control Technician II, Technical Troubleshooting, Help Desk, Linux, etc.
6 soft skills for Network Control Technician II, Attention to Detail, Maintaining Focus, Time Management, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Network Control Technician II, he or she needs to be skilled in Attention to Detail, be proficient in Maintaining Focus, and be proficient in Time Management.
