Supports the organization's storage systems with capacity planning, allocation, monitoring, and actions to optimize the storage systems.
Plans, configures, troubleshoots, and implements storage systems hardware, software and procedures. Maintains efficient and reliable backup and recovery procedures. Experienced with operating systems and Storage Area Networks (SAN) and backup solutions. Generates reports on storage usage.
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Storage Management Specialist I skill and competencie below to view definitions.
Skill definition-Identifying and fixing operational or technical problems within a hardware device or equipment to ensure efficient performance.
Level 1 Behaviors
(General Familiarity)
Explains how to use appropriate hardware diagnostic tools for troubleshooting.
Level 2 Behaviors
(Light Experience)
Suggests resolution for common hardware issues to superiors.
Level 3 Behaviors
(Moderate Experience)
Works on hardware setups and installations, troubleshooting, and upgrades to enhance the system's performance.
Level 4 Behaviors
(Extensive Experience)
Manages the assembly and configuration of complex network components and related services.
Level 5 Behaviors
(Mastery)
Generates proactive processes to identify hardware troubleshooting steps before new product releases.
Skill definition-Utilizing the latest approaches and advanced tools to anticipate, diagnose, and resolve technical issues and concerns.
Level 1 Behaviors
(General Familiarity)
Explains the importance of technical troubleshooting in customer service.
Level 2 Behaviors
(Light Experience)
Supports the execution of solution plans to troubleshoot common technical questions and inquiries.
Level 3 Behaviors
(Moderate Experience)
Tests new troubleshooting methods to ensure the effectiveness of solving customer concerns.
Level 4 Behaviors
(Extensive Experience)
Recommends improvement to existing troubleshooting process to maximize customer operational excellence.
Level 5 Behaviors
(Mastery)
Develops programs and methods to enhance our organization's technical troubleshooting capabilities.
Skill definition-Developing and executing innovative plans to ensure interoperability of business systems in the event of an emergency.
Level 1 Behaviors
(General Familiarity)
Describes the modern business continuity concepts and best practices.
Level 2 Behaviors
(Light Experience)
Documents used processes in developing business continuity plans.
Level 3 Behaviors
(Moderate Experience)
Maintains appropriate fail-over systems to continue business operations during disruptive events.
Level 4 Behaviors
(Extensive Experience)
Modifies disaster recovery processes to maximize the effectiveness of business continuity programs.
Level 5 Behaviors
(Mastery)
Establishes and implements SOPs to ensure seamless execution of business continuity plans.
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Lists best practices and tools to maintain high accuracy and thoroughness in the workplace.
Level 2 Behaviors
(Light Experience)
Uses checklists to ensure that information goes out error-free.
Level 3 Behaviors
(Moderate Experience)
Suggests solutions to issues that arise while executing the tasks.
Level 4 Behaviors
(Extensive Experience)
Employs techniques for motivating personnel to meet or exceed accuracy goals.
Level 5 Behaviors
(Mastery)
Leads the creation of tools for enhancing and assuring accuracy.
Skill definition-Managing and setting priorities, goals, and timetables to boost productivity and efficiency in completing tasks.
Level 1 Behaviors
(General Familiarity)
Explains the importance of time management in driving the overall productivity of our business.
Level 2 Behaviors
(Light Experience)
Follows an updated calendar to list and complete tasks and assignments according to priority level.
Level 3 Behaviors
(Moderate Experience)
Utilizes departmental tools and best practices to organize tasks effectively and productively.
Level 4 Behaviors
(Extensive Experience)
Manages teams in streamlining work-related tasks to prioritize highest value tasks firsts.
Level 5 Behaviors
(Mastery)
Leads transformational changes to work plans to drive the proper utilization of time and resources.
There are 1 hard skills for Storage Management Specialist I, Hardware Troubleshooting.
11 general skills for Storage Management Specialist I, Technical Troubleshooting, Business Continuity, IT Capacity Management, etc.
6 soft skills for Storage Management Specialist I, Attention to Detail, Time Management, Initiative, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Storage Management Specialist I, he or she needs to be proficient in Attention to Detail, be proficient in Time Management, and be proficient in Initiative.
