Maintains and supports the integrity of the operating system environment and various computer systems.
Performs systems maintenance tasks, such as system back-up, recovery, and file maintenance to promote uptime and efficient performance. Acquires, installs, and tests system software upgrades and computer components. Configures software and resolves technical problems. Maintains documentation of IT infrastructure and troubleshooting procedures.
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Systems Administrator I skill and competencie below to view definitions.
Skill definition-Offering hands-on assistance and solutions to end-users in addressing and troubleshooting technical issues.
Level 1 Behaviors
(General Familiarity)
Lists the step-by-step process of the back-end system as it relates to technical support.
Level 2 Behaviors
(Light Experience)
Receives and answers customer calls to identify root cause of technical issues and concerns.
Level 3 Behaviors
(Moderate Experience)
Researches technical developments to adapt new tools and drive seamless technical support delivery.
Level 4 Behaviors
(Extensive Experience)
Recommends improvements to current technologies and methods to improve the quality of technical support.
Level 5 Behaviors
(Mastery)
Forecasts future trends in technical support services to create new approaches in handling customer concerns.
Skill definition-Applying methods and processes in executing recovery processes in response to a disaster to protect business IT infrastructure.
Level 1 Behaviors
(General Familiarity)
Lists down components of an effective disaster recovery plan.
Level 2 Behaviors
(Light Experience)
Supports the creation of business continuity and contingency plans to ensure increased security from threats.
Level 3 Behaviors
(Moderate Experience)
Performs backup and off-site storage procedures to maintain sensitive and crucial organizational data.
Level 4 Behaviors
(Extensive Experience)
Oversees the testing processes of applications and tools for disaster recovery preparedness.
Level 5 Behaviors
(Mastery)
Leads the creation of sustainable disaster recovery frameworks and strategies for multiple environments.
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Lists the traits of an employee showing great attention to detail.
Level 2 Behaviors
(Light Experience)
Utilizes specific approaches and tools for checking and cross-checking outputs.
Level 3 Behaviors
(Moderate Experience)
Uses tools to organize and monitor work progress.
Level 4 Behaviors
(Extensive Experience)
Manages training to improve staffs' concentration and attention to detail.
Level 5 Behaviors
(Mastery)
Learns from previous works' strengths and weaknesses to guide new projects.
Skill definition-Managing and setting priorities, goals, and timetables to boost productivity and efficiency in completing tasks.
Level 1 Behaviors
(General Familiarity)
Lists basic planning tools and applications used in tracking and organizing time and tasks visually.
Level 2 Behaviors
(Light Experience)
Seeks all resources needed to accomplish a task efficiently and effectively.
Level 3 Behaviors
(Moderate Experience)
Works closely with colleagues to identify and reduce interruptions and barriers to time utilization.
Level 4 Behaviors
(Extensive Experience)
Provides strategic direction to the workforce in managing time to avoid low-value work.
Level 5 Behaviors
(Mastery)
Monitors the performance of business units to determine and eliminate deviations from priorities.
There are 0 hard skills for Systems Administrator I.
12 general skills for Systems Administrator I, Technical Support, Disaster Recovery, IT Environment, etc.
6 soft skills for Systems Administrator I, Attention to Detail, Time Management, Initiative, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Systems Administrator I, he or she needs to be proficient in Attention to Detail, be proficient in Time Management, and be proficient in Initiative.
