Oversees a team of specialists to support the maintenance of an organization's telecommunications system.
Coordinates the installation and repairs of telecommunication equipment. Manages and delegates work orders and assignments. Helps solve and troubleshoot complex issues to mitigate the impact on the performance of the network. Identifies and implements process improvements and leads the implementation of new technologies.
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Telecommunications Supervisor I skill and competencie below to view definitions.
Skill definition-Utilizing the latest approaches and advanced tools to anticipate, diagnose, and resolve technical issues and concerns.
Level 1 Behaviors
(General Familiarity)
Cites examples of basic troubleshooting steps for general technical issues.
Level 2 Behaviors
(Light Experience)
Applies basic troubleshooting methods to resolve technical issues from customer queries.
Level 3 Behaviors
(Moderate Experience)
Diagnoses and resolves complex technical problems with troubleshooting devices.
Level 4 Behaviors
(Extensive Experience)
Creates troubleshooting guidelines to help staff tackle technical problems efficiently and effectively.
Level 5 Behaviors
(Mastery)
Adapts to new trends and technologies to provide effective and helpful technical troubleshooting support.
Skill definition-Using all IT infrastructure, hardware, software, and systems to support business operations and achieve business strategies.
Level 1 Behaviors
(General Familiarity)
Cites examples of IT management methodologies and best practices.
Level 2 Behaviors
(Light Experience)
Applies established IT standards to ensure and maintain the functionality of the IT environment.
Level 3 Behaviors
(Moderate Experience)
Executes security policies and procedures to maintain a secured IT environment in our business.
Level 4 Behaviors
(Extensive Experience)
Delivers strategic solutions to drive continuous improvements to the IT environment.
Level 5 Behaviors
(Mastery)
Builds automated scripts to streamline the operations of enterprise IT environments.
Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Cites examples of SOP practices in our business operations.
Level 2 Behaviors
(Light Experience)
Assists in the preparation of internal standard operating procedures (SOP).
Level 3 Behaviors
(Moderate Experience)
Ensures internal SOPs are in compliance with industry standards and regulations.
Level 4 Behaviors
(Extensive Experience)
Develops and delivers training programs to ensure our SOPs are fully communicated and adhered to.
Level 5 Behaviors
(Mastery)
Champions the adoption of SOP to foster efficiency and consistency.
Skill definition-Managing and prioritizing resources and workloads by creating well-organized plans to attain organizational goals and objectives.
Level 1 Behaviors
(General Familiarity)
Cites potential challenges and workplace issues in delegating tasks that may impede well coordinated work.
Level 2 Behaviors
(Light Experience)
Assists in identifying and breaking tasks into a sequence of steps for a more organized task plan.
Level 3 Behaviors
(Moderate Experience)
Aligns tasks and priorities with business goals and objectives.
Level 4 Behaviors
(Extensive Experience)
Creates programs to improve planning and organization of work to achieve business objectives.
Level 5 Behaviors
(Mastery)
Builds and designs organizational systems and planning tools to enhance overall productivity.
There are 0 hard skills for Telecommunications Supervisor I.
8 general skills for Telecommunications Supervisor I, Technical Troubleshooting, IT Environment, Local Area Networks, etc.
11 soft skills for Telecommunications Supervisor I, Standard Operating Procedures (SOP), Planning and Organizing, Coordination, etc.
While the list totals 19 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Telecommunications Supervisor I, he or she needs to be proficient in Standard Operating Procedures (SOP), be proficient in Planning and Organizing, and be proficient in Coordination.
