Responds and attends to patron requests.
Responsible for various attendant duties including making sandwiches and placing food in display cases. Has knowledge of proper food handling procedures and government regulations regarding the food code.
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Counter Attendant skill and competencie below to view definitions.
Skill definition-Maintaining adherence to FDA guidelines and regulations to reduce the likelihood of foodborne diseases and promote public health.
Level 1 Behaviors
(General Familiarity)
Explains how the FDA codes help establish a fair and standard approach to food safety inspections and audits.
Level 2 Behaviors
(Light Experience)
Records internal audits and inspections to assist in assessing compliance with food safety regulations.
Level 3 Behaviors
(Moderate Experience)
Helps conduct risk assessments of our facility to determine potential contamination and safety hazards.
Level 4 Behaviors
(Extensive Experience)
Manages reviews and revision of our policies and procedures to ensure compliance with updated food codes.
Level 5 Behaviors
(Mastery)
Keeps updated on FDA regulations impacting food preparation standards.
Skill definition-Maintaining the desired level of quality during food handling and preparation to prevent defects, ensure safety, and meet customer expectations.
Level 1 Behaviors
(General Familiarity)
Identifies quality metrics for monitoring essential food data, such as temperature, humidity, and pH levels.
Level 2 Behaviors
(Light Experience)
Gathers test results from food analyses and inspections to help evaluate food quality, safety, and variations.
Level 3 Behaviors
(Moderate Experience)
Implements quality control measures to evaluate the quality of food products at various stages of production.
Level 4 Behaviors
(Extensive Experience)
Directs quality risk analyses to determine threats and critical quality points (CQPs) during food processing.
Level 5 Behaviors
(Mastery)
Leads the development of systems for documenting and tracking non-conformances to prevent recurrence.
Skill definition-Building and maintaining meaningful interactions with customers to enhance their overall experience with a product, service, or brand.
Level 1 Behaviors
(General Familiarity)
Describes the difference between customer engagement and customer interaction.
Level 2 Behaviors
(Light Experience)
Assists in coordinating customer interactions across multiple channels to ensure seamless customer experiences.
Level 3 Behaviors
(Moderate Experience)
Determines customer pain points or challenges to create customer-centered solutions and resolve their concerns.
Level 4 Behaviors
(Extensive Experience)
Leverages customer service metrics in evaluating and improving engagement strategies and programs.
Level 5 Behaviors
(Mastery)
Develops strategic plans and promotional activities to build customer awareness and generate sales.
Skill definition-Knowledge of the full array of our organization's products and services including those that are created for internal customers; insight into the differentiating factors that distinguish them from those of competitors.
Level 1 Behaviors
(General Familiarity)
Describes own business unit's role in the production of our organization's P/S.
Level 2 Behaviors
(Light Experience)
Outlines the main advantages of our business's main P/S.
Level 3 Behaviors
(Moderate Experience)
Examines the products and services from the perspective of the customer.
Level 4 Behaviors
(Extensive Experience)
Incorporates quantifiable evidence to prove that the value of the product is credible.
Level 5 Behaviors
(Mastery)
Educates others on the structure and integration of cross-functional products or services.
Skill definition-The capability of consistently delivering outstanding customer experiences to meet and even exceed customers' expectations.
Level 1 Behaviors
(General Familiarity)
Explains the definition and characteristics of service excellence.
Level 2 Behaviors
(Light Experience)
Provides timely response to customers' complaints, feedback, and comments.
Level 3 Behaviors
(Moderate Experience)
Develops and sustains productive working relationships with internal and external customers.
Level 4 Behaviors
(Extensive Experience)
Directs service design programs to optimize service delivery and customer experience.
Level 5 Behaviors
(Mastery)
Explores innovative service models and processes to exceed client expectations.
There are 8 hard skills for Counter Attendant, FDA Food Code Compliance, Food Quality Assurance, Food Handling and Storage, etc.
1 general skills for Counter Attendant, Customer Engagement.
8 soft skills for Counter Attendant, Products And Services, Service Excellence, Attention to Detail, etc.
While the list totals 17 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Counter Attendant, he or she needs to be proficient in Products And Services, be proficient in Service Excellence, and be proficient in Attention to Detail.
