Manages the daily operations of the sales support function.
Oversees the resource allocation and workflow of all support activities including order processing, RFP response, data collection, and the preparation of reports to support sales teams. Identifies and resolves operational issues. Implements promotional events to increase sales volume. May resolve complex customer requests or complaints. May manage the processing of sales incentive or commission programs.
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Sales Support Manager skill and competencie below to view definitions.
Skill definition-Determining and investigating root causes of customer complaints to create prompt resolutions and deliver a high-quality service experience.
Level 1 Behaviors
(General Familiarity)
Explains the reasons and factors behind customer complaints.
Level 2 Behaviors
(Light Experience)
Receives and routes customer complaints to appropriate departments for resolution.
Level 3 Behaviors
(Moderate Experience)
Executes corrective actions for long-term solutions to minimize customer complaints and issues.
Level 4 Behaviors
(Extensive Experience)
Oversees the delivery of proper complaint handling to avoid errors and ensure resolution.
Level 5 Behaviors
(Mastery)
Develops a complaint management framework to deliver high-quality responses to customer complaints.
Skill definition-Identifying potential customers for products and services and converting them to revenue-generating customers.
Level 1 Behaviors
(General Familiarity)
Explains the process of maximizing the use of social media in prospecting activities.
Level 2 Behaviors
(Light Experience)
Contacts prospects identified by sales and marketing teams.
Level 3 Behaviors
(Moderate Experience)
Maintains prospecting for new business opportunities to meet sales goals.
Level 4 Behaviors
(Extensive Experience)
Oversees social selling techniques to optimize the prospecting process.
Level 5 Behaviors
(Mastery)
Establishes a holistic prospect contact strategy for all leads.
Skill definition-Knowledge of the full array of our organization's products and services including those that are created for internal customers; insight into the differentiating factors that distinguish them from those of competitors.
Level 1 Behaviors
(General Familiarity)
Describes own business unit's role in the production of our organization's P/S.
Level 2 Behaviors
(Light Experience)
Outlines the main advantages of our business's main P/S.
Level 3 Behaviors
(Moderate Experience)
Examines the products and services from the perspective of the customer.
Level 4 Behaviors
(Extensive Experience)
Incorporates quantifiable evidence to prove that the value of the product is credible.
Level 5 Behaviors
(Mastery)
Educates others on the structure and integration of cross-functional products or services.
Skill definition-The practice of planning, organizing, conducting and participating in well-structured meetings for effectiveness and productivity.
Level 1 Behaviors
(General Familiarity)
Explains the business value of effective meeting management.
Level 2 Behaviors
(Light Experience)
Notifies meeting participants timely and adequately.
Level 3 Behaviors
(Moderate Experience)
Organizes remote and virtual meetings leveraging various tools.
Level 4 Behaviors
(Extensive Experience)
Initiates and organizes ad-hoc meetings for emergency situations.
Level 5 Behaviors
(Mastery)
Keeps up on the latest meeting management trends to update internal best practices.
There are 0 hard skills for Sales Support Manager.
14 general skills for Sales Support Manager, Customer Complaint Resolution, Prospecting, Sales Enablement, etc.
10 soft skills for Sales Support Manager, Products And Services, Meeting Management, Planning and Organizing, etc.
While the list totals 24 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Sales Support Manager, he or she needs to be skilled in Products And Services, be skilled in Meeting Management, and be skilled in Planning and Organizing.
