Provides technical support to the team responsible for a subset of business systems applications.
Provides assistance in one or all areas of applications programming that includes testing, design, and analysis. Assists in the formulation of procedures and best practices for users of applications.
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Applications Support Technician II skill and competencie below to view definitions.
Skill definition-Applying computer science and engineering principles, methods, and practices to design, develop, deploy, and maintain reliable software systems.
Level 1 Behaviors
(General Familiarity)
Cites examples of testing techniques used to ensure the efficiency and reliability of software products.
Level 2 Behaviors
(Light Experience)
Assists in performing software testing to identify code errors, bugs, and inconsistencies.
Level 3 Behaviors
(Moderate Experience)
Implements new and updated software engineering processes that adhere to regulatory standards.
Level 4 Behaviors
(Extensive Experience)
Develops software verification plans to ensure intuitive and robust product features.
Level 5 Behaviors
(Mastery)
Conceptualizes new software testing methods to deliver high-quality products that meet organizational objectives.
Skill definition-Creating and deploying application software and providing necessary maintenance and upgrades to ensure competitiveness.
Level 1 Behaviors
(General Familiarity)
Cites the differences between commonly used application development methodologies.
Level 2 Behaviors
(Light Experience)
Assists in the troubleshooting of basic application software issues.
Level 3 Behaviors
(Moderate Experience)
Administers validation and verification testing to inspect new applications' functionality before deployment.
Level 4 Behaviors
(Extensive Experience)
Decides which application development methodology best suits the project's goals.
Level 5 Behaviors
(Mastery)
Advocates the adoption of the latest tools, programming techniques, and equipment to improve application development.
Skill definition-Offering hands-on assistance and solutions to end-users in addressing and troubleshooting technical issues.
Level 1 Behaviors
(General Familiarity)
Cites the advantages of technical support solutions in customer service.
Level 2 Behaviors
(Light Experience)
Collects and reports usability feedback from customers to help improve technical support processes.
Level 3 Behaviors
(Moderate Experience)
Contributes to the improvement of technical support process to enhance customer service.
Level 4 Behaviors
(Extensive Experience)
Develops action plans to address deficiencies regarding technical support.
Level 5 Behaviors
(Mastery)
Champions the adaption of new technology and methodologies to increase technical support efficiency.
Skill definition-Employing a domain-specific programming language to manage data and perform operations in a relational database management system.
Level 1 Behaviors
(General Familiarity)
Cites the importance of using execution plans for SQL troubleshooting.
Level 2 Behaviors
(Light Experience)
Assists in creating SQL queries to research issues and provide ad hoc reporting.
Level 3 Behaviors
(Moderate Experience)
Demonstrates technical proficiency in using SQL scripting to build data visualizations.
Level 4 Behaviors
(Extensive Experience)
Directs and trains members on SQL Services to ensure reliable database connection.
Level 5 Behaviors
(Mastery)
Constructs high-performing SQLs to drive an improved and efficient data transformation.
Skill definition-The ability and process of implementing new ideas and initiatives to improve organizational performance.
Level 1 Behaviors
(General Familiarity)
Describes how our business makes money and our key business objectives.
Level 2 Behaviors
(Light Experience)
Assists in designing business models and operating plans.
Level 3 Behaviors
(Moderate Experience)
Demonstrates an innate sense of how to achieve positive results in the current environment.
Level 4 Behaviors
(Extensive Experience)
Evaluates and explains the financial aspects of a business initiative to different teams.
Level 5 Behaviors
(Mastery)
Conceptualizes new and creative business initiatives to boost business growth.
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Identifies the procedures for making sure that results are mistake-free.
Level 2 Behaviors
(Light Experience)
Processes limited amounts of detailed information with reasonable accuracy.
Level 3 Behaviors
(Moderate Experience)
Reviews and analyzes the accuracy of data and details.
Level 4 Behaviors
(Extensive Experience)
Designs systems to help the team organize and track details and project progress.
Level 5 Behaviors
(Mastery)
Develops best practices for identifying and correcting errors, oversights, and omissions.
There are 5 hard skills for Applications Support Technician II, Software Engineering, Application Development, Release Management, etc.
2 general skills for Applications Support Technician II, Technical Support, Structured Query Language (SQL).
6 soft skills for Applications Support Technician II, Innovation, Attention to Detail, Time Management, etc.
While the list totals 13 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as an Applications Support Technician II, he or she needs to be proficient in Innovation, be proficient in Attention to Detail, and be proficient in Time Management.
