Supervises the cleaning and maintenance of buildings/facilities.
Trains and supervises the custodial staff to maintain an orderly, safe, and efficient cleaning operation. Orders, stocks and replenishes supplies, and provides the tools and equipment needed to perform required maintenance.
| Job Title | Job Description | |
|---|---|---|
| 1 | Custodian I | The Custodian I uses cleaning tools and other products to create a clean, healthy environment. Cleans and maintains buildings, facilities, and equipment. Being a Custodian I may need to have basic maintenance skills. Removes and disposes trash, recycling, and other waste following the appropriate policies. In addition, Custodian I may require a high school diploma. Typically reports to a supervisor or manager. Being a Custodian I works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. |
| 2 | Custodian II | The Custodian II uses cleaning tools and other products to create a clean, healthy environment. Cleans and maintains buildings, facilities, and equipment. Being a Custodian II may have basic maintenance skills and make minor repairs in the facility. Removes and disposes trash, recycling, and other waste following the appropriate policies. In addition, Custodian II may require a high school diploma. Typically reports to a supervisor or manager. Being a Custodian II works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. Working as a Custodian II typically requires 1-3 years of related experience, or may need 0 years of experience with additional specialized training and/or certification. |
| 3 | Sales Team Supervisor | The Sales Team Supervisor recommends changes to current sales techniques or procedures based on team performance and new selling techniques. Supervises and coordinates the daily activities of sales representatives engaged in promoting and selling a product by phone or mail. Being a Sales Team Supervisor typically reports to a manager. May require a bachelor's degree in business. The Sales Team Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. Working as a Sales Team Supervisor typically requires 3-5 years experience in the related area as an individual contributor. |
| 4 | Custodial Manager | The Custodial Manager trains custodial staff to maintain an orderly, safe, and efficient cleaning operation. Manages the cleaning and maintenance of buildings/facilities. Being a Custodial Manager establishes schedules, duties, and procedures for custodial staff to perform all needed cleaning work in a timely and effective manner. Ensures supplies are properly ordered and stocked, and provides the tools and equipment needed to perform required maintenance. In addition, Custodial Manager may require a high school diploma. Typically reports to a head of a unit/department. The Custodial Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Working as a Custodial Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. |
| 5 | Claims Administration Supervisor II | The Claims Administration Supervisor II assigns and monitors caseloads to balance workload and meet established service and quality standards. Supervises activities in the claims department to ensure efficient and accurate handling of assigned claims. Being a Claims Administration Supervisor II provides coaching, training, and day-to-day technical guidance to support staff development and performance. Reviews claims decisions, reserves, and settlements to verify accuracy and adherence to authority limits. In addition, Claims Administration Supervisor II resolves escalated claims issues and complex inquiries from claimants, policyholders, and providers. Ensures compliance with company procedures, regulatory requirements, and documentation standards. Requires a bachelor's degree. Typically reports to a manager. The Claims Administration Supervisor II supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Working as a Claims Administration Supervisor II typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. |
| Skills | Proficiency Level |
|---|---|
| Standard Operating Procedures (SOP) | Level 2 |
| Planning and Organizing | Level 2 |
| Coaching Others | Level 2 |