Sample Job Description for Customer Success Advisor II
Job Description Management
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Customer Success Advisor II Job Overview
Customer Success Advisor II Job Description Sample
Acts as the customer's trusted advisor providing a voice, support, guidance, and knowledge resources that will facilitate the achievement of their business objectives using the organization's products and services throughout all phases of the customer lif
JOB LEVEL
P02
EDUCATION/DEGREE
Bachelor's Degree
REPORTS TO
Manager or Head of a Unit/Department
Salary Range
BASE 50%
$77,620
TOTAL 50%
$82,550
Job Responsibilities for Customer Success Advisor II
Implements strategies and processes that deliver consistent customer satisfaction and retention. Ensures that onboarding processes are precisely executed to build a strong customer relationship foundation. Utilizes extensive product knowledge, problem-solving skills and training to enhance customer engagements and achieve successful outcomes. Coordinates with internal teams to access additional resources and facilitate the solutions and tools needed by customers. Delivers customer feedback as a voice of the customer to internal teams identifying customer needs, ideas, and challenges. Advocates for solutions, product enhancements, and other actions to meet the needs of customers.
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Customer Success Advisor II Skills & Proficiency Level
| Skills | Proficiency Level |
|---|---|
| Customer Relationship Management | Level 2 |
| Self-Motivation | Level 3 |
| Attention to Detail | Level 3 |
