Supervises and coordinates the day-to-day maintenance and support of buildings, grounds, and facilities systems.
Oversees staff installing, inspecting, repairing, and maintaining building systems, including mechanical, electrical, plumbing, HVAC, safety, and waste management. Tracks work orders and ensures work follows established service and quality standards for completion. Schedules and supervises preventative maintenance, painting, or carpentry projects. Maintains a safe and effective working environment that complies with regulations and laws. May coordinate work to be completed by contractors and skilled trades.
| Job Title | Job Description | |
|---|---|---|
| 1 | Custodian I | The Custodian I uses cleaning tools and other products to create a clean, healthy environment. Cleans and maintains buildings, facilities, and equipment. Being a Custodian I may need to have basic maintenance skills. Removes and disposes trash, recycling, and other waste following the appropriate policies. In addition, Custodian I may require a high school diploma. Typically reports to a supervisor or manager. Being a Custodian I works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. |
| 2 | Custodian II | The Custodian II uses cleaning tools and other products to create a clean, healthy environment. Cleans and maintains buildings, facilities, and equipment. Being a Custodian II may have basic maintenance skills and make minor repairs in the facility. Removes and disposes trash, recycling, and other waste following the appropriate policies. In addition, Custodian II may require a high school diploma. Typically reports to a supervisor or manager. Being a Custodian II works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. Working as a Custodian II typically requires 1-3 years of related experience, or may need 0 years of experience with additional specialized training and/or certification. |
| 3 | Sales Team Supervisor | The Sales Team Supervisor recommends changes to current sales techniques or procedures based on team performance and new selling techniques. Supervises and coordinates the daily activities of sales representatives engaged in promoting and selling a product by phone or mail. Being a Sales Team Supervisor typically reports to a manager. May require a bachelor's degree in business. The Sales Team Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. Working as a Sales Team Supervisor typically requires 3-5 years experience in the related area as an individual contributor. |
| 4 | Facilities Operations Manager | The Facilities Operations Manager develops maintenance policy and procedures that ensure the optimal functioning of buildings, grounds, and associated equipment. Manages the maintenance and operation of one or more facilities or properties. Being a Facilities Operations Manager manages and trains a staff of employees in the general maintenance of buildings, grounds, and equipment. Manages all building systems including mechanical, electrical, plumbing, HVAC, safety, and waste management. In addition, Facilities Operations Manager ensures facilities maintenance work follows safety standards, conforms to specifications, and that work orders are tracked and completed within the budgeted guidelines. May oversee contractors engaged for facility renovation projects. Typically requires a bachelor's degree. Typically reports to a director. The Facilities Operations Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Working as a Facilities Operations Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. |
| 5 | Claims Investigations Supervisor II | The Claims Investigations Supervisor II oversees the investigation of insurance claims for personal, property, or casualty loss based on coverage, appraisal, and verifiable damage. Supervises most activities in the claims department. Being a Claims Investigations Supervisor II supervises negotiations to settle claims out-of-court up to a predetermined limit. Interacts with claimants and oversees the review of claim forms and other records to determine insurance coverage. In addition, Claims Investigations Supervisor II refers claims exceeding authorized limits to next level of supervision. May be responsible for reviewing and processing highly complex or high-value claims. May assists in training subordinate Property and Casualty Claims Examiners and Adjusters. A level II supervisor has authority for personnel actions and oversees most day to day operations of group. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Claims Investigations Supervisor II supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. Working as a Claims Investigations Supervisor II typically requires 3 years experience in the related area as an individual contributor. |
| Skills | Proficiency Level |
|---|---|
| Budgeting | Level 2 |
| Planning and Organizing | Level 2 |
| Coordination | Level 2 |