Sample Job Description for Inbound Customer Resolution Specialist I
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Inbound Customer Resolution Specialist I Job Overview
Inbound Customer Resolution Specialist I Job Description Sample
Answers incoming customer calls inquiring about products with a focus on selling products or services.
JOB LEVEL
A01
EDUCATION/DEGREE
High School Diploma or Technical Certificate
REPORTS TO
Supervisor
Salary Range
BASE 50%
$37,760
TOTAL 50%
$39,070
Job Responsibilities for Inbound Customer Resolution Specialist I
Performs call logging and routine tasks to fulfill caller requests. Answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. May redirect calls to other teams depending on the nature of the inquiry.
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Inbound Customer Resolution Specialist I Skills & Proficiency Level
| Skills | Proficiency Level |
|---|---|
| Products And Services | Level 1 |
| Customer Focus | Level 2 |
| Attention to Detail | Level 2 |
