Designs and implements the organization's strategic technology vendor management program to meet company needs and comply with required quality standards.
Selects providers and oversees procurement of IT products and services to monitor and maintain operational costs and budgets. Administers the request for proposals process to vet the reputation and quality of vendor products. Negotiates service level agreements to ensure performance/quality metrics, responsibilities, expectations, and penalties are clearly defined. Works closely with managers and teams to monitor, maintain, and improve existing vendor relationships. Conducts regular business reviews to ensure compliance with company expectations, review issues, and develop solutions. May require experience with software licensing and hardware procurement.
Job Title | Job Description | |
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1 | Account Relationship Senior Executive | The Account Relationship Senior Executive pursues relationships with potential new accounts and seeks business expansion opportunities with current clients. Develops relationships with larger and more complex clients in order to increase revenue. Being a Account Relationship Senior Executive visits client locations periodically to ensure client satisfaction and promote ongoing contract renewal. Has detailed knowledge of products and services being offered and ensures that products and services consistently meet client needs. In addition, Account Relationship Senior Executive provides sales quotations and responds to requests for proposals. Typically requires a bachelor's degree. Typically reports to a supervisor or manager. Being a Account Relationship Senior Executive work is highly independent. May assume a team lead role for the work group. A specialist on complex technical and business matters. Working as a Account Relationship Senior Executive typically requires 7+ years of related experience. |
2 | Project Manager - Entry - IT | The Project Manager - Entry - IT has overall responsibility for managing scope, cost, schedule, internal staffing and outside vendors, and contractual deliverable. Manages and oversees all aspects of a technology project to ensure it is completed on-time and within budget. Being a Project Manager - Entry - IT possesses strong knowledge of technology. Prepares reports for upper management regarding status of project. In addition, Project Manager - Entry - IT typically requires a bachelor's degree or its equivalent. Typically reports to a manager. Being a Project Manager - Entry - IT gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. Working as a Project Manager - Entry - IT typically requires 2 to 4 years of related experience. |
3 | Technology Project Manager V | The Technology Project Manager V has overall responsibility for managing scope, cost, schedule, internal staffing, vendors, and contractual deliverables. Manages and oversees all aspects of a technology project to ensure it is completed on-time and within budget. Being a Technology Project Manager V monitors project milestones and generate periodic status reports. Develops detailed project plans. In addition, Technology Project Manager V evaluates and manages risk. Incorporates quality measures and standards to project deliverables. Possesses strong knowledge of technology. Typically requires a bachelor's degree or equivalent. May require Project Management Certification. Typically reports to a manager or head of a unit/department. Being a Technology Project Manager V works autonomously. Goals are generally communicated in "solution" or project goal terms. May provide a leadership role for the work group through knowledge in the area of specialization. Works on advanced, complex technical projects or business issues requiring state of the art technical or industry knowledge. Working as a Technology Project Manager V typically requires 10+ years of related experience. |
4 | Technology Project Assistant | The Technology Project Assistant prepares and maintains project documentation including project schedules, status reports, presentations, resource plans, meeting schedules, and notes. Provides administrative support and coordination to IT projects and teams. Being a Technology Project Assistant may expedite orders or deliveries of products and resources from vendors. Coordinates logistics for project activities. In addition, Technology Project Assistant typically requires an associate degree or equivalent. Typically reports to a supervisor. Being a Technology Project Assistant works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. Working as a Technology Project Assistant typically requires 1-3 years of related experience, or may need 0 years of experience with additional specialized training and/or certification. |
5 | IT Agreements and Contracts Manager | The IT Agreements and Contracts Manager works with the Business Development team in establishing agreements that reflect the interests of partners and the company. Creates, writes, negotiates and reviews hardware or software licensing contracts. Being an IT Agreements and Contracts Manager ensures contract performance and rewrites or amends as necessary. Also works with legal counsel when drafting licensing agreements. In addition, IT Agreements and Contracts Manager requires a bachelor's degree. Must have a solid understanding of web technology. Typically reports to a head of a unit/department. The IT Agreements and Contracts Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. Working as an IT Agreements and Contracts Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. |
Skills | Proficiency Level |
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Business Relationship Management | Level 3 |
Budgeting | Level 3 |
Planning and Organizing | Level 4 |