Supports external clients with implementing technical systems, software, hardware, or solutions.
Evaluates use cases and client needs to develop configurations that support business processes. Defines and executes delivery and implementation plans. Ensures that implementations are completed on time, within budget, and meet client expectations. Tests and troubleshoots final system setups. Provides training and end-user support during and after the implementation process. May be involved in pre-sales product demonstrations or assist in scoping projects or developing proposals.
| Job Title | Job Description | |
|---|---|---|
| 1 | Sales Coach/Trainer IV | The Sales Coach/Trainer IV designs and delivers training sessions on company products, business practices, industry context, competitive information, and other topics as needed. Develops and implements sales training programs to prepare salespeople to discuss products and engage with potential customers or opportunities. Being a Sales Coach/Trainer IV monitors and reports on sales metrics to determine the effectiveness of training programs. Helps onboard new salespeople. In addition, Sales Coach/Trainer IV may conduct skill gap analysis and needs analysis to inform the creation or administration of new training programs. Requires a bachelor's degree. Typically reports to a supervisor or manager. Being a Sales Coach/Trainer IV work is highly independent. May assume a team lead role for the work group. A specialist on complex technical and business matters. Working as a Sales Coach/Trainer IV typically requires 7+ years of related experience. |
| 2 | EDI Application Interface Developer IV | The EDI Application Interface Developer IV ensures proper configuration and set-up of the EDI tools and systems that support file transfer between internal and external trading partners. Analyzes, designs, and develops specifications for enhancements and extensions with EDI application interfaces and maps. Being an EDI Application Interface Developer IV documents processes, data flow, file specifications, and mapping using standard formats. Coordinates trading partner implementations and conducts EDI testing. In addition, EDI Application Interface Developer IV may require a bachelor's degree. Typically reports to a manager. Being an EDI Application Interface Developer IV work is highly independent. May assume a team lead role for the work group. A specialist on complex technical and business matters. Working as an EDI Application Interface Developer IV typically requires 7+ years of related experience. |
| 3 | Specialist Sales Engineer | The Specialist Sales Engineer assesses potential application of company products or services and offers solutions that meet customer needs. Generates new business and ensures growth of existing accounts. Being a Specialist Sales Engineer provides technical training to clients and communicates customer feedback for future product developments. Researches and presents reports showing potential customers the cost benefit of purchasing company products or services. In addition, Specialist Sales Engineer uses technical knowledge of product offerings to support and build sales. Requires a bachelor's degree in area of specialty. Typically reports to a manager or head of a unit/department. Working as a Specialist Sales Engineer typically requires 7+ years of related experience. A specialist on complex technical and business matters. Work is highly independent. May assume a team lead role for the work group. |
| 4 | EDI Application Interface Developer III | The EDI Application Interface Developer III ensures proper configuration and set-up of the EDI tools and systems that support file transfer between internal and external trading partners. Analyzes, designs, and develops specifications for enhancements and extensions with EDI application interfaces and maps. Being an EDI Application Interface Developer III documents processes, data flow, file specifications, and mapping using standard formats. Coordinates trading partner implementations and conducts EDI testing. In addition, EDI Application Interface Developer III may require a bachelor's degree. Typically reports to a manager. Being an EDI Application Interface Developer III work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. Working as an EDI Application Interface Developer III typically requires 4 -7 years of related experience. |
| 5 | Network Implementation Engineer IV | The Network Implementation Engineer IV conducts network architecture design, feasibility, and cost studies. Develops and deploys plans and designs of network systems that will meet an organization's requirements for performance, security, and compliance with relevant standards and regulations. Being a Network Implementation Engineer IV troubleshoots network issues and develops appropriate solutions, resources, and deployment processes. Defines monitoring, maintenance, expansion, contingency, and recovery plans and strategies to ensure the network is responsive to changes in demand. In addition, Network Implementation Engineer IV keeps informed of the latest technologies to enhance knowledge of networking hardware, software, and best practices. May be certified in vendor-specific products. Typically requires a bachelor's degree in computer science, electrical engineering or equivalent. Typically reports to a manager. Being a Network Implementation Engineer IV work is highly independent. May assume a team lead role for the work group. A specialist on complex technical and business matters. Working as a Network Implementation Engineer IV typically requires 7+ years of related experience. |
| Skills | Proficiency Level |
|---|---|
| Analytical Thinking | Level 4 |
| Attention to Detail | Level 4 |
| Time Management | Level 4 |