Sample Job Description for Technical Product Support Facilitator
Job Description Management
A sample job description outlines the essential duties, responsibilities, and requirements of a specific role within an organization. It provides a clear and concise summary of what the job entails, the expectations for the position, the qualifications, and skills and competencies required to perform the job successfully.
An accurate, well-written job description example can attract qualified candidates and ensure that both the employer and employee have a clear understanding of the role. It can also serve as a basis for performance evaluations and career development plans.
Additionally, sample job descriptions are helpful in other areas of HR, such as to determine pay structure, create a sound job architecture, and ensure legal compliance with labor laws and regulations.
Matching the right person with the right background and skills to the appropriate role is critical to the success of any organization and it starts with an accurate job description.
Our job description management solution, JobArchitect, simplifies the process of creating and maintaining job descriptions, and helps companies accurately communicate a job’s required skills so that you can hire right and perform better.
Technical Product Support Facilitator Job Overview
Technical Product Support Facilitator Job Description Sample
Manages dealer and manufacturer technical problems in an expedient and cost effective manner for the customer.
JOB LEVEL
A03
EDUCATION/DEGREE
High School Diploma or Technical Certificate
REPORTS TO
Supervisor or Manager
Salary Range
BASE 50%
$83,170
TOTAL 50%
$85,760
Job Responsibilities for Technical Product Support Facilitator
Provides employees with technical information beyond their ability to readily locate. Serves as a liaison between the manufacturer and employee on technical problems encountered by the dealership.
Search Job Openings
View Job Description Templates of Similar Jobs
| Job Title | Job Description | |
|---|---|---|
| 1 | Engineer - Expert/Consultant | The Engineer - Expert/Consultant resolves highly complex technical issues and conducts advanced research. Provides expert consultation in one or more areas for the design, development and implementation of technical products and systems. Being an Engineer - Expert/Consultant has extensive engineering knowledge and is considered an expert in one or more engineering specialties. Recommends alterations to development and design to improve quality of products and/or procedures. In addition, Engineer - Expert/Consultant requires a bachelor's degree of engineering. Typically reports to a manager or executive. Being an Engineer - Expert/Consultant works on advanced, complex technical projects or business issues requiring state of the art technical or industry knowledge. Works autonomously. Goals are generally communicated in solution or project goal terms. May provide a leadership role for the work group through knowledge in the area of specialization. Working as an Engineer - Expert/Consultant typically requires 10+ years of related experience. |
| 2 | Entry Sales Engineer | The Entry Sales Engineer assesses potential application of company products or services and offers solutions that meet customer needs. Generates new business and ensures growth of existing accounts. Being an Entry Sales Engineer provides technical training to clients and communicates customer feedback for future product developments. Researches and presents reports showing potential customers the cost benefit of purchasing company products or services. In addition, Entry Sales Engineer uses technical knowledge of product offerings to support and build sales. Requires a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. Working as an Entry Sales Engineer typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. |
| 3 | Expert/Consultant Level Sales Engineer | The Expert/Consultant Level Sales Engineer assesses potential application of company products or services and offers solutions that meet customer needs. Generates new business and ensures growth of existing accounts. Being an Expert/Consultant Level Sales Engineer provides technical training to clients and communicates customer feedback for future product developments. Researches and presents reports showing potential customers the cost benefit of purchasing company products or services. In addition, Expert/Consultant Level Sales Engineer uses technical knowledge of product offerings to support and build sales. Requires a bachelor's degree in area of specialty. Typically reports to a manager or head of a unit/department. Working as an Expert/Consultant Level Sales Engineer typically requires 10+ years of related experience. Works on advanced, complex technical projects or business issues requiring state of the art technical or industry knowledge. Works autonomously. Goals are generally communicated in "solution" or project goal terms. May provide a leadership role for the work group through knowledge in the area of specialization. |
| 4 | Specialist Sales Engineer | The Specialist Sales Engineer assesses potential application of company products or services and offers solutions that meet customer needs. Generates new business and ensures growth of existing accounts. Being a Specialist Sales Engineer provides technical training to clients and communicates customer feedback for future product developments. Researches and presents reports showing potential customers the cost benefit of purchasing company products or services. In addition, Specialist Sales Engineer uses technical knowledge of product offerings to support and build sales. Requires a bachelor's degree in area of specialty. Typically reports to a manager or head of a unit/department. Working as a Specialist Sales Engineer typically requires 7+ years of related experience. A specialist on complex technical and business matters. Work is highly independent. May assume a team lead role for the work group. |
| 5 | Intermediate Sales Engineer | The Intermediate Sales Engineer assesses potential application of company products or services and offers solutions that meet customer needs. Generates new business and ensures growth of existing accounts. Being an Intermediate Sales Engineer provides technical training to clients and communicates customer feedback for future product developments. Researches and presents reports showing potential customers the cost benefit of purchasing company products or services. In addition, Intermediate Sales Engineer uses technical knowledge of product offerings to support and build sales. Requires a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. Working as an Intermediate Sales Engineer typically requires 2 to 4 years of related experience. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. |
Technical Product Support Facilitator Skills & Proficiency Level
| Skills | Proficiency Level |
|---|---|
| Customer Focus | Level 3 |
| Self-Motivation | Level 3 |
| Attention to Detail | Level 3 |
