Oversees a team of specialists to support the maintenance of an organization's telecommunications system.
Coordinates the installation and repairs of telecommunication equipment. Manages and delegates work orders and assignments. Helps solve and troubleshoot complex issues to mitigate the impact on the performance of the network. Identifies and implements process improvements and leads the implementation of new technologies.
Job Title | Job Description | |
---|---|---|
1 | Sales Team Supervisor | The Sales Team Supervisor recommends changes to current sales techniques or procedures based on team performance and new selling techniques. Supervises and coordinates the daily activities of sales representatives engaged in promoting and selling a product by phone or mail. Being a Sales Team Supervisor typically reports to a manager. May require a bachelor's degree in business. The Sales Team Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. Working as a Sales Team Supervisor typically requires 3-5 years experience in the related area as an individual contributor. |
2 | Claims Payment Clerk III | The Claims Payment Clerk III inputs claim information into system for processing. Reviews insurance claim forms and supporting documents for completeness and accuracy and obtains missing information as necessary. Being a Claims Payment Clerk III calculates settlement amounts according to guidelines. Verifies coverage eligibility. In addition, Claims Payment Clerk III processes routine claim payments. Requires a high school diploma or equivalent. Typically reports to a supervisor. Being a Claims Payment Clerk III works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. Working as a Claims Payment Clerk III typically requires 3-5 years of related experience, or may need 2 years experience with additional specialized training and/or certification. |
3 | Order Filler III | The Order Filler III obtains merchandise from bins or shelves and ensures the completeness and correctness of all orders filled. Responsible for filling customer orders using a pick list and preparing orders for shipment according to company standards. Being an Order Filler III requires a high school diploma or its equivalent. May operate materials handling equipment. In addition, Order Filler III typically reports to a supervisor or manager. Has gained proficiency in multiple competencies relevant to the job. Works independently within established procedures associated with the specific job function. Typically requires 3-5 years of related experience, or may need 2 years experience with additional specialized training and/or certification. Being an Order Filler III has gained proficiency in multiple competencies relevant to the job. Works independently within established procedures associated with the specific job function. Working as an Order Filler III typically requires 3-5 years of related experience, or may need 2 years experience with additional specialized training and/or certification. |
4 | Clerical Support Supervisor | The Clerical Support Supervisor establishes work procedures and standards to improve efficiency and effectiveness of assigned operations. Oversees various clerical office functions, including but not limited to record keeping, document processing, data maintenance, data entry, report filing, and telecommunications support. Being a Clerical Support Supervisor typically requires a high school diploma or equivalent. Ensures compliance with established corporate standards. In addition, Clerical Support Supervisor typically reports to a manager. The Clerical Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Working as a Clerical Support Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. |
5 | Engineering Support Aide III | The Engineering Support Aide III may require a high school diploma or its equivalent. Assists all levels of engineers with their tasks and assignments. Being an Engineering Support Aide III typically reports to a supervisor or manager. Working as an Engineering Support Aide III typically requires 3-5 years of related experience. Has gained proficiency in multiple competencies relevant to the job. Works independently within established procedures associated with the specific job function. |
Skills | Proficiency Level |
---|---|
Standard Operating Procedures (SOP) | Level 3 |
Planning and Organizing | Level 2 |
Coordination | Level 2 |