Sample Job Description for Workforce Management Analyst I
Job Description Management
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Workforce Management Analyst I Job Overview
Workforce Management Analyst I Job Description Sample
Responsible for monitoring the contact center workload and scheduling function.
JOB LEVEL
P01
EDUCATION/DEGREE
Bachelor's Degree
REPORTS TO
Manager
Salary Range
BASE 50%
$57,247
TOTAL 50%
$59,152
Job Responsibilities for Workforce Management Analyst I
Assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Assists in maintaining and adjusting staffing schedule assignments to maintain contact center key performance indicators.
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Workforce Management Analyst I Skills & Proficiency Level
| Skills | Proficiency Level |
|---|---|
| Gathering Information | Level 2 |
| Predictive Analytics | Level 1 |
| Analytical Thinking | Level 2 |
