Also referred to as: Appeals and Grievances Manager, Grievance and Appeals Resolution Manager
Requirements and Responsibilities

Appeal Resolution Manager plans, organizes, and directs the work activity of the appeal and grievance team consistent with organizational policies and procedures and which is compliant with state and federal guidelines. Oversees research, investigation, negotiation and resolution of all types of appeals and grievances. Being an Appeal Resolution Manager prepares formal briefs and appears at hearings as a representative of the organization. Requires a bachelor's degree. Additionally, Appeal Resolution Manager typically reports to a manager or head of a unit/department. The Appeal Resolution Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be an Appeal Resolution Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required.

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