Appeal Resolution Manager jobs in the United States

Are you interested in building a career that makes a difference and creates a legacy? Human Appeal is a faith-based charity that aims to abolish poverty by providing humanitarian aid, sustainable development programs and championing advocacy for our beneficiaries worldwide.

• Lead the end-to-end management of digital marketing projects, encompassing everything from initial concept development to final execution and delivery.
• Develop detailed project plans that include clearly defined objectives, scope, deliverables, timelines, and risk management strategies.
• Implement and maintain rigorous project tracking systems to monitor progress, manage resources, and ensure adherence to timelines and budgets.
• Serve as the central hub of communication, facilitating the flow of information between internal teams (content, social, branding, data, strategy) and external stakeholders (agencies, contractors).
• Conduct regular project status meetings with all stakeholders to provide updates, discuss potential roadblocks, and re-align project objectives as necessary.
• Ensure all projects are aligned with organizational goals and marketing strategies, adjusting as needed to keep projects on track.

• Oversee the full lifecycle of marketing campaigns, from planning and creative development to execution, monitoring, and optimization.
• Work closely with media, creative, and production teams to ensure all campaign components are well-coordinated and deliver strategic objectives.
• Develop and implement processes for integrating diverse campaign elements, such as creative assets, media placements, analytics, and reporting.

• Collaborate extensively with global teams at HQ and other regional offices to ensure that US projects are supported with all resources needed from various global teams.
• Act as a bridge between different departments, ensuring smooth communication, clear understanding of project goals, and seamless integration of project deliverables.
• Work closely with the Director of Digital Marketing to ensure that all projects align with broader marketing strategies and organizational goals.
• Lead the orchestration of complex, multi-faceted projects that involve diverse teams and stakeholders, ensuring that all components come together to create a unified, successful outcome.

• Implement rigorous quality assurance processes to ensure that all project deliverables meet or exceed the organizations high standards for quality and consistency.
• Conduct post-project reviews to identify successes, challenges, and areas for improvement, applying lessons learned to future projects.
• Develop and refine project management processes and methodologies to improve efficiency, reduce risks, and enhance overall project outcomes.

• Manage and optimize the allocation of internal and external resources, ensuring that all projects are adequately staffed and resourced.
• Cultivate strong, productive relationships with external vendors and contractors, ensuring they deliver high-quality work on time and within budget.
• Negotiate contracts and agreements with external partners, ensuring favorable terms that align with organizational objectives.
• Oversee the onboarding and management of freelancers, agencies, and contractors, providing clear guidance and expectations.

• Bachelor's degree required in marketing, Business, Project Management, or a related field. A master's degree or PMP certification is highly desirable.
• Minimum of 5-8 years of progressive experience in project management within digital marketing or a closely related field.

• Proficient in project management methodologies (e.g., Agile, Scrum, Waterfall) and tools (e.g., Asana, Trello, Microsoft Project), with a deep understanding of how to apply these in a digital marketing context.
• Strong ability to develop comprehensive project plans, including defining scope, identifying risks, setting milestones, and managing budgets.
• Exceptional organizational and time-management skills, with a proven ability to manage multiple high-priority projects simultaneously.
• Expertise in risk management, including identifying potential risks, developing mitigation strategies, and navigating challenges to keep projects on track.
• Skilled in change management, able to adapt project plans and strategies in response to changing circumstances or new information.
• Excellent problem-solving abilities, with a focus on proactive identification and resolution of issues before they impact project outcomes.

• Solid understanding of digital marketing channels, including paid media, SEO, content marketing, social media, video, web development and analytics.
• Strong understanding of campaign management, including the coordination of creative development, media planning, engineering and performance tracking.

• Outstanding communication skills, with the ability to convey complex information clearly and effectively to many stakeholders.
• Strong leadership abilities, with a track record of successfully leading cross-functional teams and managing relationships with external partners.
• Ability to build and maintain strong relationships with team members, stakeholders, and external partners, fostering a collaborative and productive working environment.

• A proactive, strategic thinker with a strong attention to detail and a commitment to delivering high-quality work.
• High level of initiative, with the ability to work independently and make decisions that drive project success.
• Resilient and adaptable, able to thrive in a fast-paced, dynamic environment and handle multiple priorities with ease.
• Passionate about digital marketing and committed to staying current with industry trends and best practices.

• Visual acuity to use a keyboard and view a computer terminal. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp.
• May require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand and walk.
• Ability to occasionally lift, carry and/or move light to medium weight up to twelve (12) pounds and/or exert up to twelve (12) pounds of force.