Client Service Specialist III

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Client Service Specialist III responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves problems and communicates solutions or requested information to the customer. Being a Client Service Specialist III analyzes a customer's service needs and coordinates with other service or technical departments to develop and deliver an appropriate solution for each customer. Develops and maintains a deep understanding of the organization and services offered to resolve more complex inquiries. Additionally, Client Service Specialist III uses a customer relationship application or database to record activities and research product information. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Client Service Specialist III work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Client Service Specialist III typically requires 4-7 years of related experience.