Collections Supervisor

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Collections Supervisor supervises the day-to-day process and operations involved with collections on overdue/delinquent accounts. Reviews and develops policies and procedures and ensures compliance. Being a Collections Supervisor initiates demand letters, outbound calls, and handles escalated calls. Monitors collections activities for quality. Additionally, Collections Supervisor ensures that production targets are achieved. May require a bachelor's degree. Typically reports to a manager. The Collections Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Collections Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision.